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Release Communications

Product Update Notifications

We know how important our documentation is to your company’s success, and we are committed to improving our communication around product updates. To help us continue refining our ideas, we want to know what works for you and what doesn’t.
1.Overall, I am very satisfied with the way Webroot keeps me informed of product updates.
2.How satisfied are you with
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
… the level of detail in our Product Update Communications?
… the timeliness of Product Update Communications?
... the way that Product Update Communications are delivered (email and community posts)?
…overall with Product Update Communications?
3.How important are the following to you…
Very Important
Important
Neutral
Unimportant
Very Unimportant
... level of detail?
... timeliness?
... delivery mechanism?
... Product Update Communications, in general?
4.Based on your awareness of our space, are our Product Update Communications better, the same, or worse than other similar, brands?
5.What are your preferred methods of receiving Product Update Communications?
Strongly Prefer
Slightly Prefer
No Preference
N/A | Do not use
RSS Feed
SMS (Text) Messaging
Mobile App for product notifications
In-console Notifications
Email
Community Post
Social Media
6.What is the ideal timing for receiving Product Update Communications?
7.Please share a few things that we’re doing well with the Product Update Communications.
8.Please share a few things we could do better.
9.Have you contacted customer support within the past six months due to an issue that arose from a product update?
10.If you contacted customer support, have all problems been resolved to your complete satisfaction?
11.Which of the following best describes your business?
12.Approximately how many endpoints do you manage?
13.What is the average seat size per customer?
14.Any parting thoughts?