1. The orientation training program for Center and Group  or Family facilities has two parts - an online module and in person training session. Upon completion of the online module, you may register to attend the in person training session. The person who is registering should be the same person who is taking the online-training.

Follow the steps below to access the online training for Center and Group or Family:

a. Go to
b. Sign into "On Demand Now"
c. Go through the registration process
d. Scroll down to "DHS Orientation Opening a Child Care Center or Group Child Care Home" and select this course (this course is free) or "DHS Orientation Opening a Family Child Care Home" and select this course (this course is free)

2. If you did not complete this online training, please do not continue with the survey. Once you complete the online training, you may proceed with this registration for Center and Group or Family orientation.

3. At the end of this survey, you should reach a page that will read, "Thank you for completing the survey. You will receive an email confirmation with an Appointment Letter including the date and time of your scheduled orientation within 2-4 weeks. Don't forget to check your junk or spam folders as well as your inbox." This let's you know that your registration went through successfully.

4. We can only accommodate one person per legal entity due to limited space available. Therefore, only one responsible person (Owner/Operator/Director) should be registering online.

5. After registering online, you will be added to the next available orientation on a first come first serve basis which will not be during the month in which you are registering. The email confirmation with the appointment letter will be sent to you approximately one month prior to your scheduled orientation.
(Be sure to check your junk mail or spam folders)

6. On your scheduled orientation day, you MUST bring and present:

A. Printed Certificate of Completion for the Online Orientation Module (If your certificate is more than a year old you must
contact better kids care at 1-800-452-9108 to have them reset your course so that you can retake the training).
B. Appointment Letter printed from email confirmation
C. Unexpired ID (Driver's License, Passport, or Gov't approved)


7. Please only register ONE time so we do not have duplicate names for the same orientation. If you are trying to attend both Family and Group-Center Orientations, be sure to check the "Both" option.

8. If after registering online you decide later that you cannot attend call 1-800-346-2929 to cancel. 
Only register if you want to open a child care facility in the
following counties:  Philadelphia, Chester, Delaware, Bucks, Montgomery.