Please complete this survey to tell us your opinions about your current recycling and garbage collection services and your ideas on ways to improve these services. This information will help San Benito County, the City of Hollister and City of San Juan Bautista (who work together as a Regional Agency) to better develop and manage garbage and recycling collection services for our residents and businesses. Thank you.

* 1. As you may know, Recology provides your weekly garbage and recycling collection services. Do you think that your weekly garbage and recycling collection service are a good value for the money you pay?

* 2. Overall, how important do you think it is to recycle?

* 3. California state law requires that cities and counties divert (reduce, reuse, recycle and/or compost) 50% of waste from landfill. How much waste do you think should be diverted from the landfill?

* 4. Do you or members of your household currently do any of the following? (check all that apply)

* 5. Your weekly garbage and recycling collection service includes a grey garbage cart, a blue recycling cart, and an optional green yard waste cart. Generally speaking, are you satisfied or dissatisfied with this service?

* 6. If you are very dissatisfied, please check any of the boxes below that apply.

* 7. Generally speaking, how full is your grey garbage cart on the day it is picked up by Recology? Would you say it is:

* 8. How frequently do you set out your blue recycling cart for pick up?

* 9. Generally speaking, how full is your blue recycling cart on the day it is picked up by Recology? Would you say it is:

* 10. Would you say that the frequency of your recycling pick up meets your needs, is not picked up often enough, or is picked up too often?

* 11. Do you have weekly yard waste collection service with Recology? This is a green cart that you pay extra for.

* 12. How frequently do you set out your green yard waste cart for pick up?

* 13. Generally speaking, how full is your green yard waste cart on the day it is picked up by Recology? Would you say it is:

* 14. Would you say that the frequency of your green yard waste cart pick up meets your needs, is not picked up often enough, or is picked up too often?

* 15. Did you know the following services are available to you now at no additional cost?

  Yes, Aware No, Not Aware
Curbside household battery collection
Curbside used motor oil and oil filter recycling
Christmas tree recycling
Unlimited recyclables collection by placing extra recyclables in a clear plastic bag and placing on top of your blue recycling cart
Textiles (cotton and denim clothing, towels and blankets) recycling by placing clean and dry items in a clear, tied plastic bag

* 16. Do you think that your weekly garbage and recycling collection services are a good value for the money you pay?

* 17. How would you improve or change your current weekly garbage collection and recycling collection service provided by Recology? 

* 18. In order for us to provide you with useful information you need about your garbage and recycling collection services, we’re interested to know what you think about the way we communicate with you. From what sources would you prefer to get information about your garbage, recycling, and other related services? Please select the options below that you find the most helpful.

* 19. In order to ensure that we are getting a representative view from all residents, please provide some details about yourself. None of the information provided will be passed on to any third party or be used to contact you in any way. Because different households generate different types and quantities of waste, please state how many people including yourself live in your household?

* 20. Do you live in a:

* 21. Are you a resident of (pick one please):

* 22. What is the primary language spoken in your household?

* 23. Anything else you would like to share with us about your garbage and recycling collection services?

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