1.How often will you file online to MassDEP?

Infrequently

Monthly

Annually

More often

2.Which form(s) will you file online for MassDEP using the EEA ePLACE Portal? (click all that apply)

AQ 50/25 - 50% or 25% Facility Emission Cap Application

AQ 01 - Limited Plan Approval for Fuel

AQ 01 -Limited Plan Approval for Process

HW - Notification of on-site recycling Activity

SW 48 - Third Party Inspector Qualifications

WS10 - Cross Connections Surveyor & Backflow Device Testers Certification & Renewals

TUR 01 - General Practice Planner Application & Renewals

TUR 02 - Limited Practice Planner Application & Renewals

3.How would you describe your experience with the new ePLACE system for MassDEP ?

I found the process complicated and hard to understand.

I thought the application process was not user-friendly.

I had several technical problems.

I thought the application process was easy to understand and follow.

Having access to the quick guides made the process easier to understand.

4.How easy was it to find supporting permit information you were looking for on MassDEP's website?

Extremely easy

Very easy

Somewhat easy

Not so easy

Not at all easy

5.How helpful were the videos, instructions, and quick guides on the website?

Extremely helpful

Very helpful

Somewhat helpful

Not so helpful

Please start over

6.Can you provide comments about your experience with the new application process? What would make it easier for you to use the system? What did you like about filing online? Did you find the help videos and other help guides easy to understand? Please let us know!

7.Could we contact you about your experience?

Yes

No

Please leave your name, and either a phone number or email for us to reach you!