Arlington County Utilities is committed to the continuous evaluation and improvement of our operations. Obtaining feedback from our customers is an important part of this process. Please take a moment to fill out this brief survey regarding your water, sewer and trash and recycling services bill. The information gathered will be used to identify ways to improve our services.

How do you prefer to receive communications? Examples of communications include a high water usage notification, a delinquency alert or an obstructed meter notice. Select all that apply.

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* 1. How do you prefer to receive communications? Examples of communications include a high water usage notification, a delinquency alert or an obstructed meter notice. Select all that apply.

How would you prefer to pay your utilities (water, sewer, trash and recycling) bill? Select all that apply.

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* 2. How would you prefer to pay your utilities (water, sewer, trash and recycling) bill? Select all that apply.

What is your primary use of the Online Utilities Customer Portal (Click2Gov)? Select all that apply.

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* 3. What is your primary use of the Online Utilities Customer Portal (Click2Gov)? Select all that apply.

What functionalities would you like to see within the Online Utilities Customer Portal? Select all that apply.

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* 4. What functionalities would you like to see within the Online Utilities Customer Portal? Select all that apply.

Which of the following best describes you as a utilities (water, sewer, trash and recycling) customer?

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* 5. Which of the following best describes you as a utilities (water, sewer, trash and recycling) customer?

What is your overall satisfaction with Arlington County Utilities (water, sewer, trash and recycling) billing payment services?

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* 6. What is your overall satisfaction with Arlington County Utilities (water, sewer, trash and recycling) billing payment services?

If you have any comments related to your experience with Arlington County Utilities (water, sewer, trash and recycling) billing payment services, please share below.

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* 7. If you have any comments related to your experience with Arlington County Utilities (water, sewer, trash and recycling) billing payment services, please share below.

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