Corporate Strategy survey

Our plans will build on our current Corporate Strategy, and your input from this survey, along with other feedback you’ve given us, will directly influence these plans.

Feedback so far shows that our main priorities for the future should be to:

Invest in safe and well-maintained homes

Provide great customer service

Be a well-managed organisation

Be a responsible, sustainable, and ethical organisation

1.Do you agree that these are the right priorities?

Yes

2.If you answered ‘no’, what do you think is missing?

3.Which of these priorities is the most important to you?

Invest in safe and well-maintained homes

Provide great customer service

Be a well-managed organisation

Be a responsible, sustainable, and ethical organisation

4.Why do you think this is?

5.Thinking about our priority to invest in safe and well-maintained homes, what should be our focus in the coming years?

Please rate how important each of these areas are to you from 1 to 5 (with 1 not being important and 5 being very important).

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Making sure homes are safe e.g. gas, fire, and electrical safety

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Delivering a quality and efficient repairs service

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Investing in homes to keep them in good condition

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Making sure the homes we provide are energy efficient

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Building new homes to help with the local housing shortage

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Is there anything missing from this list relating to safe and well-maintained homes that's important to you?

6.Thinking about our priority to provide great customer service, what should be our focus in the coming years?

Please rate how important each of these areas are to you from 1 to 5 (with 1 not being important and 5 being very important).

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Listening to you and taking into account what you tell us

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Having lots of options for you to get involved with what we do and how we do it

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Communicating with you in a clear, quick, and simple way

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Understanding the different needs of all customers and using this information to make sure our services are fair and accessible

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Having clear customer service guidelines so you can hold us to account

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Is there anything missing from this list about our customer service that's important to you?

7.Thinking about our priority to be a well-managed organisation, what should be our focus in the coming years?

Please rate how important each of these areas are to you from 1 to 5 (with 1 not being important and 5 being very important).

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Using information about customers and homes to shape how we work

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Improving the balance between how much we spend, the quality of service this will deliver, and the difference this will make to customers

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Being a great place to work

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Is there anything missing from this list about us being a well-managed organisation that's important to you?

8.Thinking about our priority to be a responsible, sustainable, and ethical organisation, what should be our focus in the coming years?

Please rate how important each of these areas are to you from 1 to 5 (with 1 not being important and 5 being very important).

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Focusing on environmental sustainability to reduce our impact on the planet

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Working with partners in our communities to support customers

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Working with our contractors in a way that brings good outcomes for customers, communities, and the environment

1 (Not important)

2 (A little bit important)

3 (Moderately important)

4 (Important)

5 (Very important)

Is there anything missing from this list about our priority to be a responsible, sustainable, and ethical organisation that’s important to you?

9.Is there anything else you want to tell us that we should consider about our future Corporate Strategy?