Patient Satisfaction Survey - August 2018 Thamesview Family Health Team Patient Survey We value patient feedback and would love to hear what you have to say. We review survey responses thoroughly and consider all suggestions.To see examples of changes we’ve made based on patient feedback, please visit our website. www.thamesviewfht.ca/patient-feedback-initiatives OK Question Title * 1. What do you value most, and what do you think that Thamesview Family Health Team is doing well? OK Question Title * 2. 2. What changes could we make that would have a positive impact on your patient experience? OK Question Title * 3. Considering our current lineup of programming, what other types of programming or supports would you like to see offered and why would this be helpful? (Note: Programming information is available on our website and on handouts in the waiting rooms at all of our location) OK Question Title * 4. When you require immediate attention from your family health team, how long on average does it take to see your physician or a nurse practitioner? Same day Next day 3-19 days 20 days or more OK Question Title * 5. Did you get an appointment on the day you wanted? Yes No OK Question Title * 6. When you see your doctor or nurse practitioner, how often do they involve you as much as you want to be in decisions about your care and treatment? Always Often Sometimes Rarely Never OK DONE