*1.Details(Required.)

First Name

Surname

Email

Boat Name & Sail No

2.Are you a Member of RYCV or Non member?

Member

Non-Member

3.I received helpful, proactive service when organising my booking. *Please rate on scale 1=Strongly Disagree, 5=Strongly Agree.

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2

3

4

5

Satifaction

1

2

3

4

5

4.Were you happy with the delivery and lift time? Was it on schedule or were you kept informed of unexpected delays?

Yes

No

I don't know

5.My boat was returned in the same/or better state of cleanliness than before lifting? *Please rate on scale 1=Strongly Disagree, 5=Strongly Agree.

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2

3

4

5

Satisfaction

1

2

3

4

5

6.Communication with yard and office staff was good? *Please rate on scale 1=Strongly Disagree, 5=Strongly Agree.

1

2

3

4

5

Satifaction

1

2

3

4

5

7.Did you engage the club staff to provide other services? E.g. prop speed, Anti Foul

Yes

No

8.If you answered yes to the above, please answer the following two questions. The work carried out by the club was performed to my satisfaction. *Please rate on scale 1=Strongly Disagree, 5=Strongly Agree.

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2

3

4

5

Satisfaction

1

2

3

4

5

9.What was the work provided?

10.In the future, I intend to use RYCV yard to service my boat?

Yes

No

11.Do you have any comments you wish to make? Please type in the space below.