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2016 Customer Satisfaction Survey - Portal version
2.
1.
What FP equipment do you currently use? Check all that apply:
MyMail MAX
OptiMail 30
PostBase Mini
PostBase (20/30/45)
PostBase Automatic (45/65/85)
UltiMail 65/95
CentorMail 120/140
Other
2.
My FP equipment is reliable.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
3.
My FP equipment is easy to use.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
4.
Manuals and supporting information supplied with my FP equipment provide adequate information.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
5.
I visit the FP customer portal:
This is my first visit.
At least once a week.
At least once a month
Five or more visits in the last 12 months.
6.
The FP customer portal contains the information I need.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree. Please explain:
7.
The FP customer portal is easy to navigate.
Strongly agree
Agree
Neutral
Disagree
Strongly disagree. Please explain:
8.
Please provide us with your customer number or meter serial number:
9.
If you would like FP to contact you, please leave your contact information: