Skip to content
Social Care & Hospital Discharge Survey
Section 1 - About You
1.
Which part of Redbridge do you live in? Please give the first part of your postcode i.e. IG1
Section 2 – Adult Social Care
2.
Have you used Adult Social Care in the last 2 years? If no, skip to Section 3.
Yes
No
Prefer not to say
3.
Which services have you used? Tick all that apply:
Home Care/Care Package
Occupational Therapy
Equipment/Adaptations
Social Worker
Day Centres
Direct Payments
Respite Care
Other (please specify below):
4.
Other:
5.
How satisfied were you with the support you received?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
6.
Please explain your response:
7.
How easy was it to access adult social care?
Very easy
Quite easy
Difficult
Very difficult
Still waiting
Prefer not to say
8.
Please explain your response:
9.
What improvements would make the biggest difference?
Section 3 - Hospital Discharge & Aftercare
10.
Have you or the person you care for been discharged from hospital in the last 2 years? If no, skip to Section 4.
Yes
No
Prefer not to say
11.
How well was the discharge planned?
Very well
Quite well
Not well
Not well at all
Prefer not to say
12.
Please explain your response:
13.
Was clear information given about the aftercare e.g. medication, follow-up appointments, who to contact, equipment/home support etc.
Yes
No
Prefer not to say
14.
Please explain your respoonse:
15.
After leaving hospital, was the support needed actually provided?
Yes fully
Yes partly
Not at all
No support needed
Prefer not to say
16.
If support was lacking, what was missing? Tick all that apply:
Home Care/Care Package
Equipment
Physio
Occupational Therapy
Follow-up calls
GP follow-up
Mental Health Support
Transport
Other (specify below):
17.
Other:
Section 4 - Managing Long-Term Conditions
18.
Do you have one or more long-term health condition? If no, skip to Section 5.
Yes
No
Prefer not to say
19.
If yes, please give details below, e.g. diabetes, arthritis, heart condition, mobility issues, mental health etc.:
20.
Do you care for someone with a long-term condition?
Yes
No
Prefer not to say
21.
How well supported do you feel with your long-term condition/ as a carer?
Very well supported
Quite well supported
Not well supported
Not supported at all
Prefer not to say
22.
Please explain your response:
23.
Which services do you rely on? Tick all that apply:
GP
Hospital Clinics
Community Nursing
Pharmacist
Adult Social Care
Charities/Voluntary Groups
Other (specify below):
24.
Other:
25.
Have you experienced any barriers? Tick all that apply:
GP appointment delays
Waits for specialists
Lack of information or advice
Poor communication
Lack of support
Digital exclusion
Cost of care/equipment
Other (specify below):
26.
Other:
27.
What would help you to manage your condition better or carry out your role as a carer? ( Please give details)
Section 5 – Final Thoughts
28.
What changes would you like to see in health and social care in Redbridge?
29.
Would you like to be involved in future Age UK campaigns/focus groups in future?
Yes
No
30.
If yes, please give your name and contact details:
31.
Any other comments?
Demographics (answers are anonymous)
32.
Gender
Male
Female
Other
Prefer not to say
33.
Age
Under 50
50 - 64
65 - 74
75 - 89
90 or over
Prefer not to say
34.
Ethnicity
White British
White Irish
White Other
Asian Indian
Asian Pakistani
Asian British
Asian Other
Black Caribbean
Black African
Black British
Black Other
Mixed
Other
Prefer not to say
35.
Household
Just you
2 people
3 or 3 plus
Prefer not to say
36.
Accommodation
House
Flat
Supported housing
Rented room
37.
Physical Health
Good
Fair
Poor
Prefer not to say
38.
Mentsl Health
Good
Fair
Poor
Prefer not to say
39.
Employment
Employed
Unemployed
Retired
Prefer not to say