Ryan Part B 2015-2016 Client Satisfaction Survey Please answer the following questions about the HIV case management services you’ve received. Question Title * 1. At which one of the following organizations, did you receive case management services in the past 12 months? Exchange Support Services Acadiana C.A.R.E.S. Southwest Louisiana AIDS Council Central Louisiana AIDS Support Services The Philadelphia Center Greater Ouachita Coalition Providing AIDS Resources and Education Volunteers of America Question Title * 2. In your opinion, did you have too few, just the right number, or too many contacts with your case manager in the past 12 months? Too few contacts Just the right number of contacts Too many contacts Question Title * 3. How often did referrals given to you by your case manager help you meet your needs? Always Often Sometimes Never N\A-Not Applicable Question Title * 4. Has your case manager... Yes, a great deal Yes, somewhat No, not really Not applicable-I did not need the help Helped you deal more effectively with your problems? Helped you deal more effectively with your problems? Yes, a great deal Helped you deal more effectively with your problems? Yes, somewhat Helped you deal more effectively with your problems? No, not really Helped you deal more effectively with your problems? Not applicable-I did not need the help Helped you apply for health insurance? Helped you apply for health insurance? Yes, a great deal Helped you apply for health insurance? Yes, somewhat Helped you apply for health insurance? No, not really Helped you apply for health insurance? Not applicable-I did not need the help Encouraged you to stay on your HIV medications? Encouraged you to stay on your HIV medications? Yes, a great deal Encouraged you to stay on your HIV medications? Yes, somewhat Encouraged you to stay on your HIV medications? No, not really Encouraged you to stay on your HIV medications? Not applicable-I did not need the help Listened carefully to your concerns? Listened carefully to your concerns? Yes, a great deal Listened carefully to your concerns? Yes, somewhat Listened carefully to your concerns? No, not really Listened carefully to your concerns? Not applicable-I did not need the help Encouraged you to take control of your health? Encouraged you to take control of your health? Yes, a great deal Encouraged you to take control of your health? Yes, somewhat Encouraged you to take control of your health? No, not really Encouraged you to take control of your health? Not applicable-I did not need the help Question Title * 5. In the following table, please let us know how satisfied you are with the services you received in the past 12 months Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied Not applicable-Did not receive service Transportation services Transportation services Very satisfied Transportation services Somewhat satisfied Transportation services Neutral Transportation services Somewhat dissatisfied Transportation services Very dissatisfied Transportation services Not applicable-Did not receive service Food bank services Food bank services Very satisfied Food bank services Somewhat satisfied Food bank services Neutral Food bank services Somewhat dissatisfied Food bank services Very dissatisfied Food bank services Not applicable-Did not receive service Housing assistance Housing assistance Very satisfied Housing assistance Somewhat satisfied Housing assistance Neutral Housing assistance Somewhat dissatisfied Housing assistance Very dissatisfied Housing assistance Not applicable-Did not receive service Insurance purchasing assistance from LaHAP Insurance purchasing assistance from LaHAP Very satisfied Insurance purchasing assistance from LaHAP Somewhat satisfied Insurance purchasing assistance from LaHAP Neutral Insurance purchasing assistance from LaHAP Somewhat dissatisfied Insurance purchasing assistance from LaHAP Very dissatisfied Insurance purchasing assistance from LaHAP Not applicable-Did not receive service Medication assistance Medication assistance Very satisfied Medication assistance Somewhat satisfied Medication assistance Neutral Medication assistance Somewhat dissatisfied Medication assistance Very dissatisfied Medication assistance Not applicable-Did not receive service Question Title * 6. Overall, how would you rate the quality of case management services you have received? Excellent Good Fair Poor Question Title * 7. In your opinion, what one thing would most improve case management services? Question Title * 8. Do you have any other comments about case management services? Done