Summer 2023 DFTBA Customer Survey Question Title * 1. How many times have you bought something at DFTBA.com? 1 2 3 4+ I have no idea. Question Title * 2. How likely is it that you would recommend DFTBA.com to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 3. Why or why not? Question Title * 4. Which category below includes your current age? Under 20 20-29 30-39 40-49 50-59 60+ Prefer not to share. Question Title * 5. How do you identify? Female Non-Binary Male Prefer not to share. Prefer to self-describe: (Please write in) Question Title * 6. Which race or ethnicity best describes you? American Indian or Alaska Native Asian / Pacific Islander Black or African American Hispanic White / Caucasion Prefer not to share. Multiple ethnicity / Other: (Please write-in) Question Title * 7. Which of the following best describes your personal income last year? Under $9,999 Between $10,000 and $24,999 Between $25,000 and $49,999 Between $50,000 and $74,999 Between $75,000 and $99,999 Between $100,000 and $149,999 Over $150,000 Prefer not to share. Question Title * 8. What country do you live in? Afghanistan Albania Algeria Andorra Angola Antigua and Barbuda Argentina Armenia Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bhutan Bolivia (Plurinational State of) Bosnia and Herzegovina Botswana Brazil Brunei Darussalam Bulgaria Burkina Faso Burundi Cabo Verde Cambodia Cameroon Canada Central African Republic Chad Chile China Colombia Comoros Congo Costa Rica Côte D'Ivoire Croatia Cuba Cyprus Czech Republic Democratic People's Republic of Korea Democratic Republic of the Congo Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Fiji Finland France Gabon Gambia Georgia Germany Ghana Greece Grenada Guatemala Guinea Guinea Bissau Guyana Haiti Holy See Honduras Hungary Iceland India Indonesia Iran (Islamic Republic of) Iraq Ireland Israel Italy Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People’s Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Mauritania Mauritius Mexico Micronesia (Federated States of) Monaco Mongolia Montenegro Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Zealand Nicaragua Niger Nigeria Norway Oman Pakistan Palau Panama Papua New Guinea Paraguay Peru Philippines Poland Portugal Qatar Republic of Korea Republic of Moldova Romania Russian Federation Rwanda Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovakia Slovenia Solomon Islands Somalia South Africa South Sudan Spain Sri Lanka State of Palestine Sudan Suriname Swaziland Sweden Switzerland Syrian Arab Republic Tajikistan Thailand The former Yugoslav Republic of Macedonia Timor-Leste Togo Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Tuvalu Uganda Ukraine United Arab Emirates United Kingdom of Great Britain and Northern Ireland United Republic of Tanzania United States of America Uruguay Uzbekistan Vanuatu Venezuela (Bolivarian Republic of) Vietnam Yemen Zambia Zimbabwe Question Title * 9. How would you rate the following components of your DFTBA experience? Poor Fair Good Very Good Awesome! N/A Website Design Website Design Poor Website Design Fair Website Design Good Website Design Very Good Website Design Awesome! Website Design N/A Quality of Information (Product Descriptions, FAQS, etc.) Quality of Information (Product Descriptions, FAQS, etc.) Poor Quality of Information (Product Descriptions, FAQS, etc.) Fair Quality of Information (Product Descriptions, FAQS, etc.) Good Quality of Information (Product Descriptions, FAQS, etc.) Very Good Quality of Information (Product Descriptions, FAQS, etc.) Awesome! Quality of Information (Product Descriptions, FAQS, etc.) N/A Variety of Featured Creator Partners Variety of Featured Creator Partners Poor Variety of Featured Creator Partners Fair Variety of Featured Creator Partners Good Variety of Featured Creator Partners Very Good Variety of Featured Creator Partners Awesome! Variety of Featured Creator Partners N/A Variety of Products Variety of Products Poor Variety of Products Fair Variety of Products Good Variety of Products Very Good Variety of Products Awesome! Variety of Products N/A Quality of Products Quality of Products Poor Quality of Products Fair Quality of Products Good Quality of Products Very Good Quality of Products Awesome! Quality of Products N/A Product Prices Product Prices Poor Product Prices Fair Product Prices Good Product Prices Very Good Product Prices Awesome! Product Prices N/A Shipping Cost Shipping Cost Poor Shipping Cost Fair Shipping Cost Good Shipping Cost Very Good Shipping Cost Awesome! Shipping Cost N/A Delivery Time Delivery Time Poor Delivery Time Fair Delivery Time Good Delivery Time Very Good Delivery Time Awesome! Delivery Time N/A Customer Service Customer Service Poor Customer Service Fair Customer Service Good Customer Service Very Good Customer Service Awesome! Customer Service N/A Question Title * 10. Overall, how would you rate your shopping experience at DFTBA.com? Poor Fair Good Very Good Awesome! Question Title * 11. Has there ever been a problem with your order? (i.e. Wrong Size or Missing Items) Yes No Question Title * 12. If you answered Yes to the previous question, how did the DFTBA customer service team do in resolving the issue? Customer Service was not able to resolve my issue. I got resolution, but it was not a satisfying experience. My issue was resolved, and I am satisfied. Wow! They totally made it right! Couldn't be happier. I never reached out to customer service. If you'd like to, please elaborate! Question Title * 13. Which products are you interested to purchase? (Check all that apply) Shirts Hoodies Hats Other Apparel Posters Pins Stickers Mugs or Glassware Games Puzzles Plushies Candles Journals or Notebooks Activity Kits (Art, Science, etc.) Anything else? Question Title * 14. Are you happy with the sizes we offer? (Check all that apply) Yup! I wish there were kid sizes. I wish there were smaller sizes. I wish there were larger sizes. Question Title * 15. How do you usually hear about new DFTBA products and promotions? (Check all that apply) Creators John and Hank Nerdfighteria Newsletter DFTBA Promotional Emails Facebook Twitter Instagram TikTok YouTube Other (please specify!) Question Title * 16. How would you like to hear about new DFTBA products and promotions? (Check all that apply) Creators John and Hank Nerdfighteria Newsletter DFTBA Promotional Emails SMS Alerts Facebook Twitter Instagram Threads TikTok YouTube Other (please specify!) Question Title * 17. Do you have any suggestions to improve the DFTBA shopping experience? Question Title * 18. Which creators have you supported through DFTBA? Question Title * 19. Are there any new and amazing content creators you would like to see as DFTBA partners? Question Title * 20. Would you be willing to talk with someone from our team (either a brief call or focus group) about your experience with DFTBA.com? If so, please enter your name, email and/or the best phone # to reach you. We promise it will be fast and fun, and we'll keep your number private and safe! Name Email Address Phone Number Thank you so much for taking the time to fill out our survey! -DFTBA Done