Skip to content

Customer Service Survey - Engineering Department

The City of Coppell strives to provide quality service with each and every contact. Your input will help. Please take a moment to fill out this short survey based upon your interaction with the City employee who sent you this link. The measurement scale for service is 1 (equating to Expectations Not Met) through 5 (equating to Expectations Exceeded). Your input is valuable and appreciated. Thank you for your time!
1.Please rate the following service provided by city staff.
Expectations Not Met (1)
(2)
Expectations Met (3)
(4)
Expectations Exceeded (5)
Prompt
Courteous
Responsive
Accurate
2.The staff member who served me was professional and knowledgeable.
Expectations Not Met
Expectations Met
Expectations Exceeded
3.The staff member who assisted me treated me with respect and dignity.
Expectations Not Met
Expectations Met
Expectations Exceeded
4.The city facilities were well maintained (if applicable).
If not, please identify your concern in the comment section below.
Expectations Not Met
Expectations Met
Expectations Exceeded
5.How would you rate your overall experience with the city?
Expectations Not Met
Expectations Met
Expectations Exceeded
6.What was the method of contact with the city?
In Person
Phone
Email
US Mail
Website
Social Media
7.Additional Comments