Joint Commission Palliative Program Certification prep

TJC palliative program certification mentoring

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Want to familiarize yourself with all the different question types SurveyMonkey has to offer? Each page of this survey contains an overview of a different question type, along with an example of how to visualize its results.

Page through the survey to learn more, or use the index below to find the question type you’re most interested in:

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* 1. Are you interested in attending a virtual workshop to prepare your program for the Palliative Care Joint Commission accreditation?

Yes

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* 2. If yes, please submit your name, email and best contact phone number for scheduling.

Name

Email Address

Phone Number

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* 3. Are you willing to mentor colleagues who are moving towards obtaining their program's Joint Commission Palliative Care Certification?

Yes

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* 4. If yes, please add your name, email and best contact number for scheduling.

Name

Email Address

Phone Number

Closed-ended questions allow respondents to choose from a list of answer choices. The exact type of closed-ended question you use will depend on what kind of answer choices you have and how many answers you’d like respondents to select.

Let’s look at the first question type.

Multiple Choice Questions

Multiple Choice questions are the most common question type. They let respondents select one and only one answer from a defined list of answer choices. They work best when you have fewer than 10 answer choices. Too many choices can be overwhelming for respondents.

Here’s an example:

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* 5. Would you say that the national economy as a whole is now better off or worse off than it was a year ago?

Better off

The same

Worse off

After collecting responses, below are some of the charts you can use to summarize and visualize your results:

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Checkbox questions

Sometimes there’s more than one answer to a question, for instance “what do you typically eat for breakfast” and “which banks do you have an account with.” In cases like these, you should use Checkbox questions, which allow respondents to pick more than one answer choice. Similarly to the multiple choice question type, you don’t want to have too many answer choices.

Here’s an example:

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* 6. Which of the following would you use to describe the product? (Please select all that apply)

Unique

Attractive

Reliable

High quality

Great value

Efficient

None of the above

After collecting responses, below are some of the charts you can utilize to summarize and visualize your results:

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Dropdown questions

Dropdown questions allow respondents to choose one answer choice from a list of choices presented in a Dropdown menu. Since the answer choices are nested in a Dropdown menu and use less screen space, Dropdown questions can have more answer options without appearing bulky. Dropdown questions are ideal when respondents know the answer without having to read through all the options, such as “what state do you currently reside in”.

Here’s an example:

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* 7. What state do you reside in?

After collecting responses, below are some of the charts/tables you can use to summarize and visualize your results (only part of the results are shown):

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Image Choice questions

Image choice questions let respondents select one or more image answers from a defined list of image choices. The images auto-format to look great on desktop or mobile.

Check out this example where two ads are being tested:

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* 8. Which of the following images do you think best represents curiosity?

After collecting responses, you can utilize the following charts to summarize and visualize your results:

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You can use a lot of question types to ask respondents to rate something, but the following question types are specifically designed for it. Each question type has its own particular set of advantages and use cases. Let’s take a look!

Star Rating questions

The idea behind the Star Rating question is straightforward: You ask people to respond to something using icons, instead of words or numbers, with more icons indicating a more positive response. Using stars as the rating icon is the most common option, but a few other icons are also available such as hearts, smiling faces, or thumbs.

Here’s an example:

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* 9. How would you rate the TV show Game of Thrones?

After collecting responses, you can see the average score and percentages of respondents who chose each number of stars:

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Net Promoter Score question

The Net Promoter Score® (NPS) question asks respondents to evaluate the performance of a company, brand, product, or service. Based on their responses, you can put respondents into one of three groups: “promoters,” “passives,” or “detractors.” SurveyMonkey uses these values to automatically produce a Net Promoter Score, widely considered to be a proxy for overall satisfaction.

Here’s an example:

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* 10. How likely is it that you would recommend this product to a friend or colleague?

Not at all likely

Extremely likely

Here’s what the results look like on SurveyMonkey, which includes an overall NPS score along with a count of detractors, passives and promoters:

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Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Slider Questions

Slider questions let respondents rate an item or statement on a numerical scale by dragging an interactive slider. Slider questions allow for more flexibility than Star Rating or NPS questions. For example, you can make a scale from 0 to 10, from 0 to 50, or from 0 to 100.

Note: unless you feel that you absolutely need a Slider question, Star Rating or NPS questions are typically easier for respondents to answer and are thus recommended.

An example of a Slider question:

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* 11. How satisfied are you with your life? (0 being extremely unsatisfied and 100 being extremely satisfied)

100

Clear

i We adjusted the number you entered based on the slider’s scale.

Here’s an example of what the average score from this might look like:

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Matrix/Rating Scale questions

A Matrix question is a closed-ended question that asks respondents to evaluate one or more row items using the same set of column choices. In a matrix question, the rows are the items (product 1, product 2, product 3) and the columns are the rating scale (good, fair, bad). Matrix questions can save you a lot of work by consolidating what would have been several questions into a single question. Be careful, though.

You must keep your matrix under 5 rows and 5 columns. Otherwise your respondents will be overwhelmed, dramatically impacting the completion rate of your survey.

Here’s an example:

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* 12. How much do you like the following names for a dog food company?

	A lot	a little	Not at all
Fido Food	Fido Food A lot	Fido Food a little	Fido Food Not at all
GoodBoy	GoodBoy A lot	GoodBoy a little	GoodBoy Not at all
PuppyLove	PuppyLove A lot	PuppyLove a little	PuppyLove Not at all

After collecting responses, below are some charts you can use to summarize and visualize the results:

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Ranking questions

Ranking questions ask respondents to compare items to each other and place them in order. Ranking questions demand a large effort from respondents and thus should only be used when it’s necessary to force respondents to rank items in order.

Here’s an example:

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* 13. Please rank the following in the order of importance when it comes to choosing survey creation software.

SurveyMonkey automatically calculates a score for each item, allowing you to quickly evaluate the overall ranking of items among your respondents. Here’s an example of what that might look like:

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Open-ended questions allow your respondents to respond in their own words, which can add more context to your results than a list of answer options can. However, since crafting your own response is more work than simply selecting one from a list, open-ended questions should be used carefully. Too many open-ended questions can damage your response rate.

Comment box questions

Comment box questions are the most commonly used open-ended question type. They expand to give respondents as much room as they need to type their responses.

An example:

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* 14. Do you have any other comments, questions, or concerns?

Single Textbox questions

Single textbox questions allow you to restrict responses to be within a specific length or format that you have specified. It’s perfect for questions such as “what is your zip code” or “what city do you live in” where the answers are short and should stick to a certain format.

An example:

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* 15. What is your first name?

Multiple Textboxes questions

As the name suggests, Multiple Textboxes questions are simply multiple Single Textbox grouped together in a single question. It can be used when you want respondents to address multiple related items separately.

An example:

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* 16. How would you describe your experience using the following social media platforms?

Facebook

Twitter

For any open-ended question, you can read the individual responses from respondents or use the following analysis tools to summarize the responses:

Word Cloud

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Tagging

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Questions are not the only components of a survey. Standalone text or images which are not questions themselves are also commonly used. Standalone text is often used for introductions or instructions, while standalone images may be ads or stimuli for respondents to react to in follow-up questions.

Text

Text components allow you to insert text into the survey that’s not tied to a particular survey question. It can be an instruction for filling out the survey, a confidentiality agreement, an introduction, or anything else.

Image

Inserting images into your survey can be useful for various reasons. For example, if you’re looking for feedback on an new design concept, you’ll have to show them the design first. Inserting images into your survey is perfect for this.

Text A/B test

This component allows you to randomly display different text to different respondents. If you wanted to compare how respondents react to two different names for a product, for example, this would be the perfect tool.

Image A/B test

This component allows you to randomly display different images to different respondents. If you wanted to compare how respondents react to two different ads, for example, this would be the perfect tool.

SurveyMonkey offers a few other question types, which you might find useful for some specific cases.

File Upload questions

The File Upload question lets respondents attach files to their response. Supported file types are PDF, DOC, PNG, JPG, JPEG and GIF. If you were using a survey to collect job applications, this question type would be the perfect tool.

Contact Information questions

Personal information such as name, address, company, and email address is often collected in an application form or an event RSVP form. Use the Contact Information question type if that’s the case for you. Be careful how much information you ask for, if you ask for more than what is reasonable for the purposes of the survey, people won’t want to respond.

Date/Time questions

This question type allows you to collect date and time information in a consistent format.

Thank you for going through this tutorial. We sincerely hope you find the information helpful.

For more information about question types, please visit our Help Center:
https://help.surveymonkey.com/articles/en_US/kb/Available-question-types-and-formatting-options?bc=Question_Types

Want to use questions written by our survey experts, learn about question bank:
https://help.surveymonkey.com/articles/en_US/kb/What-is-Question-Bank