How would you rate the following services provided by the Winston-Salem Fire Department?

* 1. Overall, responsiveness and helpfulness to your needs and concerns?

* 2. Overall, effective communication skills?

* 3. Overall, efforts to provide clear and concise answers, solutions or alternatives?

* 4. Overall, levels of courtesy and professionalism?

* 5. In what capacity did the Winston-Salem Fire Department provide or perform a service?

The Winston-Salem Fire Department is committed to providing the highest level of customer service. In order to ensure we continue to deliver excellent service, your feedback is important to us. Please take a few minutes to answer the following questions.

* 6. What impressed you most about the services provided by the Fire Department?

* 7. What could the department have done better?

* 8. Additional comments, suggestions or recommentations?

* 9. Thank you for participating in the Winston Salem Fire Department Customer Excellence Survey. Members of the department's internal Customer Service Design Team would be interested in following up with you after you complete the survey. If interested in participating in a follow-up discussion, please enter the following demographic information.

SPECIAL NOTE: All demographic information is strictly confidential and will not be shared outside of the internal Customer Service Design Team.