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RTT Customer Feedback Online Survey

Help us help you with this brief survey!

Broward County’s Records, Taxes and Treasury Division (RTT) is committed to excellent customer service and we appreciate you taking this brief online survey to help our team continue providing a positive experience.
1.RTT Service Provided (please select the correct service in the dropdown menu below)(Required.)
2.Staff Knowledge/Information Accuracy - Information provided by staff or online was accurate.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
3.Staff Courtesy/Online Experience - Staff provided service in a professional and courteous manner or online services were easy and efficient.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
4.Staff Cooperation/Online Assistance - Staff or online services worked to meet my need(s) and solve my problem(s).
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
5.Procedures - Hard-copy or electronic forms and procedures were easy to understand and use.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
6.Response Time - Services and response times were reasonable.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
7.Service Quality - The quality of product/service satisfied my needs.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
8.Convenience - The location and hours of operation or the availability of the online services used to complete my transaction met my needs.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
9.Website Services - Overall website information/services met my needs.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
10.Overall Satisfaction - How would you rate your satisfaction with the service overall.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
N/A
11.Date of transaction?(Required.)
Please select the date of your transaction below.
12.Approximately how long did the transaction take?
13.If online services were used, did you use a desktop, laptop, tablet, or mobile device?
14.If in-person services were used, what is the name of the person that helped you?
15.Additional comments:
Broward County’s RTT team appreciates your feedback and thanks you for your time. If you require an immediate response to any additional questions or concerns, please email records@broward.org.