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Granite Wellness Centers:
Client Satisfaction Survey
1.
Which program are you enrolled in?
Adolescent Services
Residential
Detox
Outpatient
Mothers in Recovery
Intensive Outpatient (IOP)
DUI
Other (please specify)
2.
Length of time in treatment (Select all that apply)
0-30 days
31-60 days
61-90 days
Over 90 days
3.
Which category below includes your age?
Under 18
18-29
30-39
40-49
50-59
60-69
70+
4.
Are you male or female?
Male
Female
5.
Are you White, Black or African-American, American Indian or Alaskan Native, Asian, Native Hawaiian or other Pacific islander, or some other race?
White
Black or African-American
Hispanic
American Indian or Alaskan Native
Asian
Native Hawaiian or Pacific Islander
From multiple races
6.
Are you a parent?
Yes
No
7.
How many children do you have?
1
2
3
4
5
6+
8.
What are the ages of your children?
0-2
3-5
6-12
13-17
18+
Other (please specify)
9.
Do you feel that you were treated with courtesy and respect by staff?
Poor
Fair
Good
Very Good
Excellent
10.
How would you rate the staff's attention to privacy and confidentiality?
Poor
Fair
Good
Very Good
Excellent
11.
Were you given the opportunity to participate in decisions about your treatment?
Poor
Fair
Good
Very Good
Excellent
12.
Is the facility environment safe, clean, and comfortable?
Poor
Fair
Good
Very Good
Excellent
13.
Were your financial responsibilities explained clearly to you?
Poor
Fair
Good
Very Good
Excellent
14.
How would you rate the overall quality of services you received?
Poor
Fair
Good
Very Good
Excellent
15.
Was your sustained recovery plan and Alumni Program reviewed with you by your counselor?
Poor
Fair
Good
Very Good
Excellent
16.
My ability to communicate has improved due to my knowledge of motivational interviewing:
Poor
Fair
Good
Very Good
Excellent
17.
My level of awareness of the stages of change is:
Poor
Fair
Good
Very Good
Excellent
18.
Please rate the skills and tools you learned in the program.
Poor
Fair
Good
Very Good
Excellent
19.
Please rate your group experience.
Poor
Fair
Good
Very Good
Excellent
20.
Please rate your primary counselor.
Poor
Fair
Good
Very Good
Excellent
21.
Who is your primary counselor?
22.
Do you have a primary care physician?
Yes
No
23.
When was your last primary care visit?
1 - 5 months
6months - 1 year
2 - 5 years
6+ years
Never
24.
If someone you know needs recovery services, would you recommend them to our program?
Yes
No
25.
Were Granite Wellness Centers staff effective in letting you know about community resources?
Yes
No
26.
What was the most helpful to you in your experience at GWC?
27.
How can we improve our services?
28.
At which location(s) do you receive services?
Auburn Campus Mothers In Recovery
Auburn Campus Outpatient
Auburn Campus Residential
Grass Valley Campus
Hope House Womens Residential Treatment
Kings Beach Service Center
Lincoln Service Center
Lovett Recovery Center
Roseville Campus Outpatient
Serenity House Mens Residential Treatment
Truckee Service Center