Customer Satisfaction Survey Your Feedback is Important to Us Question Title * 1. What branch do you visit most often? Appleton Bellevue Cambridge Cedarburg Denmark Fond du Lac Howard Clintonville Iola Kiel Manitowoc - Custer Street Manitowoc - Main Office Mishicot Oshkosh Pardeeville Plymouth Poynette Reedsville Shawano Sheboygan Tomah Two Rivers Valders Watertown Waupaca Wautoma Question Title * 2. Did the Bank First representative greet you in a timely manner and make you feel welcome? Never Rarely Sometimes Usually Always Never Rarely Sometimes Usually Always Question Title * 3. Did the Bank First representative who assisted you use your name? Never Rarely Sometimes Usually Always Never Rarely Sometimes Usually Always Question Title * 4. Do you feel the Bank First representative gave you their full attention? Never Rarely Sometimes Usually Always Never Rarely Sometimes Usually Always Question Title * 5. Did the Bank First representative smile and seem friendly and approachable? Never Rarely Sometimes Usually Always Never Rarely Sometimes Usually Always Question Title * 6. Did the Bank First representative show they care about your financial needs and make you feel valued? Never Rarely Sometimes Usually Always Never Rarely Sometimes Usually Always Question Title * 7. Are there any Bank First representatives you would like to recognize for the service provided to you? Question Title * 8. On a scale from 0-10, how likely are you to recommend Bank First to a friend or colleague? 0 5 10 Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 9. Is there anything specific Bank First can do to improve your experience? Question Title * 10. If you would like us to follow up with you regarding your account or any other products and services offered by Bank First, please provide your contact information below. Name Email Address Phone Number Done
