(Para tomar esta encuesta en español, haga clic aquí.)
As a transit district, Santa Barbara MTD wants to better understand how people get around our community, and how MTD bus service fits into the picture. 

You do not have to be a current bus rider to provide valuable feedback in this survey. The survey should take about 6 minutes, and everyone who completes the survey can enter to win a prize. 

There are no right or wrong answers and your information will be kept strictly confidential.

Thank you in advance for your valuable input!

* 1. We'd like to know about all the ways you get around our area. What methods of travel do you use? Select all that apply.

* 2. How frequently, if ever, do you ride a Santa Barbara MTD bus? This includes both regular buses and shuttle services like the Downtown-Waterfront Electric Shuttle.

* 3. If you do ride the bus, what are the reasons why you do? Select all that apply.

* 4. If you never or rarely ride the bus, what are the reasons why? Select all that apply.

* 5. Do you agree or disagree with the following statements about MTD's bus service?

  Strongly Agree Somewhat Agree Neither Agree Nor Disagree Somewhat Disagree Strongly Disagree Not Sure/Not Applicable
Bus routes are conveniently located for me
The bus usually runs on time
MTD is responsive to customer complaints and problems
The buses operate on the days and at the times that I need them
The bus gets me to my destination in a reasonable amount of time
The buses are clean and safe
It is convenient to buy bus passes and to pay the bus fare
MTD bus drivers are helpful and professional
I feel safe and secure waiting for my bus

* 6. We'd like to know what would make you more likely to ride the bus more often. Please rank the following in order of importance (1 being the most likely, 5 being the least likely).

* 7. Please tell us how often you access information about MTD's service through the following methods:

  Very Often Somewhat Often Somewhat Infrequently Very Infrequently Never
MTD's website
The hard-copy printed schedule guide
By calling the customer service line
SBMTD BusTracker smartphone app or texting feature
MTD's Social Media channels (Twitter, Facebook, Instagram)

* 8. Please share any other comments, questions, or concerns.

In order to help us get a representative sample of our community, we encourage you to answer the following demographic questions.

* 9. What is your age?

* 10. What's the ZIP code where you live? (enter 5-digit ZIP code; for example, 93101 or 93117)

* 11. What is your gender?

* 12. Which race/ethnicity best describes you? (Check all that apply.)

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