* Your sales representative was very courteous?

* Which of the following qualities of the representative stood out ( as being superior )?

* What qualities of the representative dissatisfied you?

* What would best describe your experience when you called?

* The sales representative was very knowledgeable?

* In thinking of your most recent experience with Falcon Electronics,Inc., was the quality of customer service you received:

* Overall, how would you rate Falcon Electronics, Inc.?

* How satisfied are you with your product from Falcon Electronics, Inc.?

* How likely are you to recommend Falcon Electronics, Inc. to others?

* Do you have any suggestions to better improve Falcon Electronics, Inc. overall service to you?

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