Kia ora,

Thank you for taking the time to complete this survey. We value your feedback. 

Question Title

* 1. Our new Customer Commitments have been simplified and updated to better reflect what customers have told us they want from Aurora Energy. Do you agree with our new customer commitments?

Question Title

* 2. Customers have told us that accurate and timely information about planned power outages is important. We want to hold ourselves to account by compensating for any inconveniences to customers if they are not made aware of a planned outage. Do you agree with the proposed increased credit payment for non-notification of planed power outages in our proposed Customer Service Standard Payment Scheme, and that the proposal to remove Service Standard 2 and retain Service Standard 3 address what is important to customers?

Question Title

* 3. Do you have any other comments?

Question Title

* 4. How can we improve your customer experience with Aurora Energy (you can select multiple options)?

Question Title

* 5. Please tell us how you heard about this consultation (you can select multiple options)

T