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Murray House CEQ April 14, 2026 - October 14, 2026

Client Experience Questionnaire

Tell us about your experience!  Your feedback helps us to improve the way we provide services.  This questionnaire was built upon our Patient Values (Dignity, Respect and Trust, Information Sharing, Participation, Accessibility and Responsiveness, and Quality).

We do not collect personal information unless you request a follow-up.

If the question does not apply, please leave blank
Is this your first visit to Murray House?
Would you consider Murray House in the future if needed?
Please indicate the factors that would lead you to choose to stay at Murray House?  (choose all that apply)
Murray House Program Specific Questions:
(If the question does not apply, please leave blank)
Strongly Agree
Agree
Disagree
Strongly Disagree
a.  My request to stay at Murray House was handled in a timely manner.
b.  Murray House is conveniently located.
c.  Check-in was well organized.
d.  I felt the staff were friendly.
e.  I was treated with respect.
f.  My privacy was respected as best it could be.
g.  The staff kept my information confidential and secure.
h.  The staff helped with any concerns/issues during my stay.
i.  My checkout was well organized.
j.  In general, staff were compassionate.
k.  Cleanliness of the following areas:
Always
Usually
Sometimes
Never
a.  Individual Suite
c.  Kitchen
d.  Common Areas (e.g hallways, elevators, laundry room)
e.  Public Washrooms
l. Availability/function of the following amenities (or services)?
Always
Usually
Sometimes
Never
a.  Telephones
b.  Wi-Fi
c. Television/Cable
m.  Environment:
Always
Usually
Sometimes
Never
a.  Noise was kept to a minimum
b.  Room temperature was comfortable
c.  I felt safe at Murray House
d.  I felt safe in my suite
e.  The atmosphere was welcoming
Demographics: (of the patient)
Collected for statistical purposes only to target improvements.
Gender:
Ethnicity:
Age:
What is one thing we could do to improve your stay at Murray House?
Comments:
Forward additional concerns or compliments regarding your care to Patient Relations.
Patient Relations: email patientrelations@pmh-mb.ca or
call 1-800-735-6596


Murray House Patient Partner Volunteers Needed!! Someone just like you helped to design this survey!
We want to partner with existing Murray House patients or family members who might be interested in helping us review, design or
provide feedback to our services.


If you would like more information or if you think you might be interested in becoming a Patient Partner, please click on the link below or contact Patient Relations by calling 1-800-735-6596.

https://prairiemountainhealth.ca/forms/patient-partner/
Questions or concerns related to this survey can be sent to ceq@pmh-mb.ca

Thank you for your participation!