Member Experience Survey Question Title * 1. How long have you been a member? <1 year 1 year 2 - 3 years 4 - 5 years Over 5 years Question Title * 2. What motivated you to purchase or renew your membership? Membership Benefits Special Activities Value or Discount Other (please specify) Question Title * 3. How many times did you visit the Museum during your one-year membership? Once a week Once a month Once every 2-3 months Once every six months Once a year I did not use my membership after purchasing it Question Title * 4. How often did your children participate in the following daily Museum workshops? Every Visit Often (more than once a month) Occasionally (Once every few months) Never Tot Studio Tot Studio Every Visit Tot Studio Often (more than once a month) Tot Studio Occasionally (Once every few months) Tot Studio Never Innovators Lab Innovators Lab Every Visit Innovators Lab Often (more than once a month) Innovators Lab Occasionally (Once every few months) Innovators Lab Never Clay and Paint Patio Clay and Paint Patio Every Visit Clay and Paint Patio Often (more than once a month) Clay and Paint Patio Occasionally (Once every few months) Clay and Paint Patio Never California Dream State Dress-Up California Dream State Dress-Up Every Visit California Dream State Dress-Up Often (more than once a month) California Dream State Dress-Up Occasionally (Once every few months) California Dream State Dress-Up Never Feeder's Digest Ping Pong Drop Feeder's Digest Ping Pong Drop Every Visit Feeder's Digest Ping Pong Drop Often (more than once a month) Feeder's Digest Ping Pong Drop Occasionally (Once every few months) Feeder's Digest Ping Pong Drop Never Spy Agency Spy Agency Every Visit Spy Agency Often (more than once a month) Spy Agency Occasionally (Once every few months) Spy Agency Never Other (please specify) Question Title * 5. Did you take advantage of any of the following member benefits? (Check all that apply) Members Only Family time on Sundays Family Night Out Discounted Tickets Camps Discount Birthday Parties Discount Green Bellies Discount Local Restaurants Discount Guest Passes Museum Exchanges (visiting other Museums) Question Title * 6. Did you attend any Member Only Events? Creativity Club Zovargo Animal Presentation Big Exchange Bring a Buddy Day Hullabaloo Concert Innovators LAB Opening Other (please specify) Question Title * 7. What media channels have you visited for information about The New Children's Museum? Website Members Only Webpage Museum Blog Facebook Page (@newchildrensmuseum) Email Welcome Desk Floor Staff Phone Instagram (@thenewchildrensmuseum) Twitter (iheartncm) You Tube (thenewcm) San Diego Tourism Authority (sandiego.org) Other (please specify) Question Title * 8. As a member what additional benefits would motivate you to renew your membership? Additional member only events Special logo gifts (stickers, water bottles, reusable totes, car magnet, etc.) Discounts on additional guest passes Discounted renewal rate Extended membership (extra months) Other (please specify) Question Title * 9. Please rate the overall experience you had with Museum staff members. Not very helpful Somewhat helpful Friendly and knowledgeable Very helpful and informative Fantastic - very accommodating and interactive Not very helpful Somewhat helpful Friendly and knowledgeable Very helpful and informative Fantastic - very accommodating and interactive Question Title * 10. What do you enjoy most about The New Children's Museum? Question Title * 11. Will you be renewing your membership? Yes No Question Title * 12. If no, please select a reason. (Check all that apply) Financial reasons Relocation Active with other museums, associations or memberships Did not visit very often Children have outgrown the exhibtions Other (please specify) Question Title * 13. How can The New Children’s Museum and your membership be improved? Question Title * 14. How often do you visit Green Bellies Cafe? Every Visit Often (more than once a month) Occasionally (less than once a month) Never Next