Customer Survey 2026

Thank you for taking the time to complete the Goldenfields Water Customer Survey 2026.
We value your feedback and comments. Your insights help us learn, improve, and continue delivering the best possible service to our customers.

As a thank you, all completed survey responses will be entered into a random prize draw to win "Water for a Year", up to a maximum value of $1,000 credited to the winner's Goldenfields Water account(s) during the 2026/27 financial year.

To be eligible for the prize draw, customers must provide their Goldenfields Water account number at the end of the survey.

One lucky customer will be randomly selected after the survey closes. For full terms and conditions, please visit our website.

4.Do you believe Goldenfields Water keeps customers well informed about important water service matters?

7.Have you needed to contact Goldenfields Water in the past 12 months?

10.In the past 12 months have you experienced a disruption in your water service?

Yes

No

11.If yes, was this disruption planned?

Yes

No

Unsure

N/A

12.If yes, did you receive prior notification and were you happy with this method of communication?

13.What is the one thing Goldenfields Water could improve?

14.Before today, were you aware of the issues caused by iron and manganese in the water supply?

Yes

No

19.Is your water bill easy to read and understand?

Yes

No

Additional comments

20.How do you prefer to pay for your water bill?

In person

Over the phone

Direct Debit

Online via Bpay/Billpay/eNotices

21.Is tracking your water consumption a high priority for your household?

Yes

No

22.Are you aware Goldenfields Water has an App called 'Water Portal' that allows you to track your water usage and view your predicted water bill?

Yes - but I don't use the app

Yes - and I regularly use the app

No - I don't feel the need to use the app

No - this is the first time I've heard about the app

23.If Goldenfields Water could reduce discoloured water events but required an increase in water charges, how supportive would you be of this investment?

Based on customer feedback, Goldenfields Water has identified an opportunity to invest in new water treatment infrastructure to reduce the frequency of discoloured water events. These events are associated with naturally occurring iron and manganese in the water supply.

The proposed investment would involve:

An upgraded water treatment plant for the Oura water scheme to reduce discoloured water events
A new water treatment plant for the Mt Arthur water scheme to reduce discoloured water events

These projects would provide an increased level of service beyond what is currently provided. If Goldenfields Water were to proceed with these projects, an increase in the typical residential bill would be required.

The estimated annual increase would be:

Oura water scheme: approximately $810 per year
Mt Arthur water scheme: approximately $140 per year
Combined estimated increase: approximately $950 per year

24.Thinking about the proposed service improvements to reduce discoloured water events, would you be willing to pay an additional amount per year on your residential water bill?

Yes

No

Unsure

25.How important is reducing the frequency of discoloured water events to your household?

26.If you were not willing to pay the full estimated increase of $950 per year, what is the maximum annual increase you would be willing to pay to reduce the frequency of discoloured water events per year?

27.Thank you for completing our survey. To enter the draw to 'Win Water for a Year,' please provide your account number below. One eligible customer will be randomly selected as the winner.