Have your say on our draft Tenancy Management policy for your chance to win one of 3 x £50 vouchers

We Need You.....to share your experiences and opinions from your time as a PCH resident to support the implementation of our new Tenancy Management Policy for your chance to win one of 3 x £50 vouchers. This impacts everyone that lives in a PCH property, so we want to hear about you and your time as a resident to support the final build, and implementation of this policy, to ensure we are getting things right for our residents.

The PCH Thriving Neighbourhoods team have consolidated the Tenancy Management, Tenancy fraud, and Termination policies into one singular Tenancy Management Policy that now reflects current legislation, regulatory expectations, and operational practise.

Don't miss the deadline - This survey will close at 11pm on Wednesday 24th June 2026. If you would like to know more, please feel free to call us on 0808 230 6500 or email: Residentinvolvement@plymouthcommunityhomes.co.uk

Important notice - Please note you can give full relevant feedback within this survey, but if you require more information you can view the draft Tenancy Management Policy on our website by clicking here

Question Title

* How long have you been a PCH Resident/Tenant?

Less than 1 year

1-3 years

3-5 years

5-10 years

10 years +

Question Title

* How often do you communicate with PCH?

Daily

Weekly

Monthly

Quarterly

Yearly

Never

Question Title

* Do you understand your rights and obligations as a PCH Tenant?

Extremely clearly

Very clearly

Somewhat clearly

Not so clearly

Not at all clearly

Comments

Question Title

* Please select any areas from the list below, that you would like more information on

Anti-social behaviour (ASB) and how we respond

Changes to tenancies (including succession and assignment)

Financial Support to help you keep your tenancy

How to request a review, raise concerns, give a compliment or make a complaint

Moving home (including succession and assignment)

Tenancy fraud and how it is investigated

Tenancy Sustainment Support, available to help you keep your tenancy

Understanding your tenancy agreement and your rights/responsibilities

What happens if tenancy conditions are not met (including enforcement and eviction)

None of the above

Question Title

* Have you ever faced any issues that have impacted your ability to maintain your tenancy?

Yes

Not sure

If you're happy to - Please share more details that help to explain your answer

Question Title

* Are you aware of any of the following support options that are available to you from PCH, that can help you maintain your tenancy? (Pease tick all that apply)

Tenancy Sustainment Team

Tenancy Management Team

Income Recovery Team

Communities & Partnerships Team

Housing with Support Team

Trusted assessor to consider minor adaptations to help you in your home

Question Title

* How long have you been a PCH Resident/Tenant?

Question Title

* How often do you communicate with PCH?

Question Title

* Do you understand your rights and obligations as a PCH Tenant?

Question Title

* Please select any areas from the list below, that you would like more information on

Question Title

* Have you ever faced any issues that have impacted your ability to maintain your tenancy?

Question Title

* Are you aware of any of the following support options that are available to you from PCH, that can help you maintain your tenancy? (Pease tick all that apply)

Question Title

* Are you aware of how you can access support from any of the above?