How satisfied are you with the NBRA customer experience? Question Title * 1. The NBRA acts as a civil voice for the community of New Brighton. enhances the quality of life in the community by providing facilities, amenities, programs and events. advocates for new schools within the community. Question Title * 2. When "buzzing in" at the gate of the New Brighton Clubhouse, I feel welcomed. Never Sometimes Not Applicable Most Times Always Never Sometimes Not Applicable Most Times Always Question Title * 3. When visiting the office at the New Brighton Clubhouse I am greeted in a friendly and engaging manner? Never Sometimes Not Applicable Most Times Always Never Sometimes Not Applicable Most Times Always Question Title * 4. When phoning the New Brighton Clubhouse, my call is treated as important. Never Sometimes Not Applicable Most Times Always Never Sometimes Not Applicable Most Times Always Question Title * 5. When contacting the NBRA, my questions are always answered. Never Sometimes Not Applicable Most Times Always Never Sometimes Not Applicable Most Times Always Question Title * 6. The NBRA offers a variety of programs for all ages. Strongly Disagree Disagree Not Sure Agree Strongly Agree Strongly Disagree Disagree Not Sure Agree Strongly Agree Question Title * 7. NBRA programs are offered at a reasonable price for the quality received. Strongly Disagree Disagree Not Sure Agree Strongly Agree Strongly Disagree Disagree Not Sure Agree Strongly Agree Question Title * 8. The instructors facilitating NBRA programs are knowledgeable, friendly and engaging. Strongly Disagree Disagree Do Not Participate Agree Strongly Agree Strongly Disagree Disagree Do Not Participate Agree Strongly Agree Question Title * 9. The quality of NBRA programs meets my expectations. Strongly Disagree Disagree Do Not Participate Agree Strongly Agree Strongly Disagree Disagree Do Not Participate Agree Strongly Agree Question Title * 10. The price of renting a room at the NBRA is fair market value. Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Question Title * 11. When renting a room at the NBRA, the room was clean and ready upon arrival. Strongly Disagree Disagree Never Rented Agree Strongly Agree Strongly Disagree Disagree Never Rented Agree Strongly Agree Question Title * 12. I received the quality of experience I expected when renting a room from the NBRA. Strongly Disagree Disagree Never Rented Agree Strongly Agree Strongly Disagree Disagree Never Rented Agree Strongly Agree Question Title * 13. NBRA community events are well organized. Never Sometimes Do Not Participate Most Times Always Never Sometimes Do Not Participate Most Times Always Question Title * 14. When attending the NBRA community events, they are enjoyed by my household. Never Sometimes Do Not Participate Most Times Always Never Sometimes Do Not Participate Most Times Always Question Title * 15. NBRA community events create a sense of community spirit. Strongly Disagree Disagree Do Not Participate Agree Strongly Agree Strongly Disagree Disagree Do Not Participate Agree Strongly Agree Question Title * 16. The New Brighton Clubhouse is well maintained. Never Sometimes Not Sure Most Times Always Never Sometimes Not Sure Most Times Always Question Title * 17. The washrooms at the New Brighton Clubhouse are kept clean. Never Sometimes Not Sure Most Times Always Never Sometimes Not Sure Most Times Always Question Title * 18. The NBRA maintained regional pathways are cleared of snow within 72 hours after a snowfall. Never Sometimes Not Sure Most Times Always Never Sometimes Not Sure Most Times Always Question Title * 19. The icy patches on the NBRA cleared regional pathways are always sprinkled with gravel to prevent slipping. Never Sometimes Not Sure Most Times Always Never Sometimes Not Sure Most Times Always Question Title * 20. The landscaping completed on the four community entrances during the summer months meets my expectations. Never Sometimes Not Sure Most Times Always Never Sometimes Not Sure Most Times Always Question Title * 21. The dog waste stations along the regional pathways are kept stocked. Never Sometimes Not Sure Most Times Always Never Sometimes Not Sure Most Times Always Question Title * 22. The enhanced maintenance within the community creates a sense of pride among residents. Never Sometimes Not Sure Most Times Always Never Sometimes Not Sure Most Times Always Question Title * 23. The NBRA adds value to our community. Strongly Disagree Disagree Indifferent Agree Strongly Agree Strongly Disagree Disagree Indifferent Agree Strongly Agree Question Title * 24. Paying the annual association fees is worth the value the NBRA provides to the community. Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Strongly Disagree Disagree Somewhat Agree Agree Strongly Agree Question Title * 25. Overall, how would you rate the NBRA customer experience? 1 2 3 4 5 6 7 8 9 10 1 2 3 4 5 6 7 8 9 10 What changes would you need to see at the NBRA to improve your score? Question Title * 26. Please complete the section below before March 21, 2019 for a chance to win a $150 Visa Gift Card and one Free Essential Birthday Party Package. Your contact information will be kept private according to the NBRA Privacy Policy and will be used solely for the purposes of the draw. The winner will be contacted on March 22, 2019. Name: Email: Phone #: Done