* 1. Are you currently or have you previously rented in England?

* 2. Where in England have you mostly rented?

* 3. Out of the following list, what best describes you as a tenant?

* 4. How long have you, on average, stayed in any one rental?

* 5. Have you mostly rented through an agent or directly through a landlord?

* 6. How would you rate your renting experience?

  Very Good Good Average Poor Very Poor
Search Experience
Bidding Process
Documentation Process
Management Experience
Overall Experience

* 7. What have you found is the most successful way to find a new rental?

* 8. Please rank each of the factors listed below in order of importance to you in your choice of a new rental? Number the most important 1, the next 2 and so on. If a factor has no importance at all, please mark N/A.

* 9. Do you think any part(s) of the current rental process can be improved upon?

* 10. Please comment on your answer to the previous question.

* 11. Do you feel that if you are happy with the service that you receive from landlords / agents that you would look after the property any better?

* 12. Any other comments about your renting experience?