RPA Passenger Experience Travel Review

Demographic Feedback

PLEASE PROVIDE FEEDBACK FOR COMPLETED TRIPS ONLY.

If you travel more than one route to your final destination, please fill out a separate Travel Review for each segment of your trip.

Please start by providing us with some basic demographic information about yourself and your trip.

Question Title

1. Date/approximate date of the Amtrak trip you have taken. (Required.)

Date

Question Title

2. How did you make your reservation for this Amtrak trip? (Required.)

Amtrak.com

Amtrak app

Amtrak Guest Rewards

1-800-USA-RAIL

Station/Ticket Agent

Travel Agent

Other (please specify)

Question Title

3. Are you an Amtrak Guest Reward (AGR) member? (Required.)

Yes

Question Title

4. Age (Required.)

18 - 24

25 - 34

35 - 44

45 - 54

55 - 64

Age 65 or older

Question Title

5. Gender (Required.)

Female

Male

Question Title

6. What region of the country/do you reside ? (Required.)

Midwest - IA, IL, IN, KS, MI, MN, MO, ND, NE, OH, SD, WI

Northeast - CT, DC, DE, MA, MD, ME, NH, NJ, NY, PA, RI, VT

Southeast - AL, AR, FL, GA, KY, LA, MS, NC, SC, TN, VA, WV

Southwest - AZ, NM, OK, TX

West - AK, CA, CO, HI, ID, MT, NV, OR, UT, WA, WY

If you reside outside of the USA, please specify

Question Title

7. What station did you board? (Required.)

Question Title

8. Did the train depart on time? (Required.)

Yes

No, and I know the reason why

Question Title

9. What station did you de-board? (Required.)

Question Title

10. Did the train arrive on time? (Required.)

Yes

No, and I know the reason why

Question Title

11. Did you or anyone in your party have a need for an Americans with Disabilities Act (ADA) accommodation? (Required.)

Yes. Amtrak was in compliance

Yes, Amtrak was NOT in compliance

Question Title

12. How many times per year do you normally travel via Amtrak? (Required.)

1 - 3

4 - 6

7 - 9

10 or more

Question Title

13. If you are traveling via Amtrak less than normal? If so, please tell us why. Check all that apply. (Required.)

Changes to food/dining options

De-staffing of station(s)

Quality of customer service

Personal/Financial

Work related

Safety concerns

Cost of travel

My Amtrak travel has not decreased

My Amtrak travel has actually increased

Other (please specify)

Question Title

14. If you did not travel this trip via train, what other mode of transportation would you have used to reach your destination? Check all that apply. (Required.)

Drive

Fly

Bus

Not traveled at all

Other (please specify)

Question Title

15. For the initial segment of your trip, what Amtrak business line is this Travel Review for? (You will have the opportunity later to give feedback on additional trip segments). (Required.)

Acela Express (Boston to Washington, DC)

Long Distance (includes Auto Train, California Zephyr, Capitol Limited, Cardinal, City of New Orleans, Coast Starlight, Crescent, Empire Builder, Lake Shore Limited, Palmetto, Silver Meteor, Silver Star, Southwest Chief, Sunset Limited and Texas Eagle routes)

Northeast Regional (Boston/Springfield to Virginia Beach/Lynchburg includes Shuttle)

State Supported Services (includes Adirondack, Blue Water, Carl Sandburg, Capitol Corridor, Carolinian, Cascades, Downeaster, Empire Service, Ethan Allen Express, Heartland Flyer, Hiawatha, Hoosier State, Illini, Illinois Zephyr, Keystone Service, Lincoln Service, Maple Leaf, Missouri River Runner, Pacific Surfliner, Pennsylvanian, Pere Marquette, Piedmont, Saluki, San Joaquins, Vermonter and Wolverine routes)

Question Title

* 1. Date/approximate date of the Amtrak trip you have taken. (Required.)

Question Title

* 2. How did you make your reservation for this Amtrak trip? (Required.)

Question Title

* 3. Are you an Amtrak Guest Reward (AGR) member? (Required.)

Question Title

* 4. Age (Required.)

Question Title

* 5. Gender (Required.)

Question Title

* 6. What region of the country/do you reside ? (Required.)

Question Title

* 7. What station did you board? (Required.)

Question Title

* 8. Did the train depart on time? (Required.)

Question Title

* 9. What station did you de-board? (Required.)

Question Title

* 10. Did the train arrive on time? (Required.)

Question Title

* 11. Did you or anyone in your party have a need for an Americans with Disabilities Act (ADA) accommodation? (Required.)

Question Title

* 12. How many times per year do you normally travel via Amtrak? (Required.)

Question Title

* 13. If you are traveling via Amtrak less than normal? If so, please tell us why. Check all that apply. (Required.)

Question Title

* 14. If you did not travel this trip via train, what other mode of transportation would you have used to reach your destination? Check all that apply. (Required.)

Question Title

* 15. For the initial segment of your trip, what Amtrak business line is this Travel Review for? (You will have the opportunity later to give feedback on additional trip segments). (Required.)

1. Date/approximate date of the Amtrak trip you have taken. (Required.)

2. How did you make your reservation for this Amtrak trip? (Required.)

3. Are you an Amtrak Guest Reward (AGR) member? (Required.)

4. Age (Required.)

5. Gender (Required.)

6. What region of the country/do you reside ? (Required.)

7. What station did you board? (Required.)

8. Did the train depart on time? (Required.)

9. What station did you de-board? (Required.)

10. Did the train arrive on time? (Required.)

11. Did you or anyone in your party have a need for an Americans with Disabilities Act (ADA) accommodation? (Required.)

12. How many times per year do you normally travel via Amtrak? (Required.)

13. If you are traveling via Amtrak less than normal? If so, please tell us why. Check all that apply. (Required.)

14. If you did not travel this trip via train, what other mode of transportation would you have used to reach your destination? Check all that apply. (Required.)

15. For the initial segment of your trip, what Amtrak business line is this Travel Review for? (You will have the opportunity later to give feedback on additional trip segments). (Required.)