What is your Experience when lodging Claims using MyService

Please answer these questions ONLY if you have used MyService to lodge a Claim for Compensation

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* 1. Have you ever used or attempted to use MyService to lodge a claim?

Yes

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* 2. When using MyService to identify if you have qualifying service, did you know how to obtain your certificate of service, discharge certificate, your medical records or any document that identifies your previous service

Yes

If you answered No, why do you feel you did not know where to obtain the documents?

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* 3. When using MyService to make a claim for initial liability were you aware that both you and your doctor must use words that relate to a Statement of Principles as determined by the Repatriation Medical Authority so the claim was complete and adequately supported?

Yes

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* 4. Did you read the Statement of Principles that DVA rely upon before submitting your claim?

Yes

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* 5. Do you understand the difference between causation and aggravation of a medical condition?

Yes

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* 6. Did you use your own preferred medical professional to complete your medical assessments

Yes

If Yes, was your medical practitioner experienced with DVA forms, processes and terminology

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* 7. Overall, do you feel that with all the current resources available to you, you are able to lodge your own claims via "My Service"?

Yes

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* 8. Overall, do you feel that you had an equal opportunity to lodge a successful claim to the same degree as you would have if someone had assisted you with knowledge to relate the claim to a Statement of Principle?

Yes

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* 9. Do you have Active Service

Yes

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* 10. Are you aged between:

18 and 25 years

26 and 35 years

36 and 50 years

50 years +

What is your Experience when lodging Claims using MyService

Question Title

* 1. Have you ever used or attempted to use MyService to lodge a claim?

Question Title

* 2. When using MyService to identify if you have qualifying service, did you know how to obtain your certificate of service, discharge certificate, your medical records or any document that identifies your previous service

Question Title

* 3. When using MyService to make a claim for initial liability were you aware that both you and your doctor must use words that relate to a Statement of Principles as determined by the Repatriation Medical Authority so the claim was complete and adequately supported?

Question Title

* 4. Did you read the Statement of Principles that DVA rely upon before submitting your claim?

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* 5. Do you understand the difference between causation and aggravation of a medical condition?

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* 6. Did you use your own preferred medical professional to complete your medical assessments

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* 7. Overall, do you feel that with all the current resources available to you, you are able to lodge your own claims via "My Service"?

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* 8. Overall, do you feel that you had an equal opportunity to lodge a successful claim to the same degree as you would have if someone had assisted you with knowledge to relate the claim to a Statement of Principle?

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* 9. Do you have Active Service

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* 10. Are you aged between:

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* 11. Do you have any other comments, questions, or concerns?

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* 12. What is your postcode

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* 13. We would appreciate it if you could supply your email address so it adds to the credibility of the surv