OmniDuct Customer Survey

Answer all of the questions and leave your name and email to receive a $15 gift from OmniDuct.

All names, emails, and company information will be kept strictly confidential and only seen by the Executives of OmniDuct.

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* 1. Your Name (Optional but required for gift)

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* 2. Your email (Optional but required for gift)

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* 3. Company you work for

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* 4. Job Title

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* 5. Please rank the duct fabricators including Omniduct from best to worst.

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* 6. What percentage of duct do you order from OmniDuct compared to other fabricators?

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* 7. What is the number 1 reason you use OmniDuct?

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* 8. Please rank the importance of the following:

	Not Important	Somewhat Important	Important	Very Important	Extremely Important
Lead Time	Lead Time Not Important	Lead Time Somewhat Important	Lead Time Important	Lead Time Very Important	Lead Time Extremely Important
Price	Price Not Important	Price Somewhat Important	Price Important	Price Very Important	Price Extremely Important
Quality	Quality Not Important	Quality Somewhat Important	Quality Important	Quality Very Important	Quality Extremely Important
Service	Service Not Important	Service Somewhat Important	Service Important	Service Very Important	Service Extremely Important

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* 9. What is the most convenient aspect of ordering from OmniDuct?

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* 10. What is the most challenging part of dealing with OmniDuct?

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* 11. List 1 to 3 things our competitors do better than OmniDuct.

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* 12. If there was one thing that you could change about OmniDuct tomorrow, what would it be?

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* 13. How does OmniDuct compare to other fabricators in the following areas?

	N/A	Worse	Same	Better
Quality of Product	Quality of Product N/A	Quality of Product Worse	Quality of Product Same	Quality of Product Better
Accurate and Complete Orders	Accurate and Complete Orders N/A	Accurate and Complete Orders Worse	Accurate and Complete Orders Same	Accurate and Complete Orders Better
Communication	Communication N/A	Communication Worse	Communication Same	Communication Better
Job Analysis Tools	Job Analysis Tools N/A	Job Analysis Tools Worse	Job Analysis Tools Same	Job Analysis Tools Better
Customer Service	Customer Service N/A	Customer Service Worse	Customer Service Same	Customer Service Better
Outside Sales Staff	Outside Sales Staff N/A	Outside Sales Staff Worse	Outside Sales Staff Same	Outside Sales Staff Better
Credit Department	Credit Department N/A	Credit Department Worse	Credit Department Same	Credit Department Better
Fabrication Error Resolution	Fabrication Error Resolution N/A	Fabrication Error Resolution Worse	Fabrication Error Resolution Same	Fabrication Error Resolution Better
Willingness to Help	Willingness to Help N/A	Willingness to Help Worse	Willingness to Help Same	Willingness to Help Better
Ease of doing Business	Ease of doing Business N/A	Ease of doing Business Worse	Ease of doing Business Same	Ease of doing Business Better
Quote Response Time	Quote Response Time N/A	Quote Response Time Worse	Quote Response Time Same	Quote Response Time Better
Lead Time	Lead Time N/A	Lead Time Worse	Lead Time Same	Lead Time Better
Pricing	Pricing N/A	Pricing Worse	Pricing Same	Pricing Better

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* 14. Please rank our Customer Service staff in the following areas.

	N/A	Needs Work	Just OK	Satisfactory	Good	Excellent
Availability	Availability N/A	Availability Needs Work	Availability Just OK	Availability Satisfactory	Availability Good	Availability Excellent
Competence / Product Knowledge	Competence / Product Knowledge N/A	Competence / Product Knowledge Needs Work	Competence / Product Knowledge Just OK	Competence / Product Knowledge Satisfactory	Competence / Product Knowledge Good	Competence / Product Knowledge Excellent
Willingness to Help	Willingness to Help N/A	Willingness to Help Needs Work	Willingness to Help Just OK	Willingness to Help Satisfactory	Willingness to Help Good	Willingness to Help Excellent
Response Time to Emails / Quotes	Response Time to Emails / Quotes N/A	Response Time to Emails / Quotes Needs Work	Response Time to Emails / Quotes Just OK	Response Time to Emails / Quotes Satisfactory	Response Time to Emails / Quotes Good	Response Time to Emails / Quotes Excellent
Ease of working together	Ease of working together N/A	Ease of working together Needs Work	Ease of working together Just OK	Ease of working together Satisfactory	Ease of working together Good	Ease of working together Excellent
Personality	Personality N/A	Personality Needs Work	Personality Just OK	Personality Satisfactory	Personality Good	Personality Excellent
Overall Rating	Overall Rating N/A	Overall Rating Needs Work	Overall Rating Just OK	Overall Rating Satisfactory	Overall Rating Good	Overall Rating Excellent

Which Customer Service Rep do you work with most?

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* 15. Please rank our Shipping Department in the following areas.

	N/A	Needs Work	Just OK	Satisfactory	Good	Excellent
Meeting your time requests	Meeting your time requests N/A	Meeting your time requests Needs Work	Meeting your time requests Just OK	Meeting your time requests Satisfactory	Meeting your time requests Good	Meeting your time requests Excellent
Arriving at estimated times given	Arriving at estimated times given N/A	Arriving at estimated times given Needs Work	Arriving at estimated times given Just OK	Arriving at estimated times given Satisfactory	Arriving at estimated times given Good	Arriving at estimated times given Excellent
Receiving complete orders	Receiving complete orders N/A	Receiving complete orders Needs Work	Receiving complete orders Just OK	Receiving complete orders Satisfactory	Receiving complete orders Good	Receiving complete orders Excellent
Communication	Communication N/A	Communication Needs Work	Communication Just OK	Communication Satisfactory	Communication Good	Communication Excellent
Willingness to help	Willingness to help N/A	Willingness to help Needs Work	Willingness to help Just OK	Willingness to help Satisfactory	Willingness to help Good	Willingness to help Excellent

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* 16. Please rank our Outside Sales team in the following areas.

	N/A	Needs Work	Just OK	Satisfactory	Good	Excellent
Availability	Availability N/A	Availability Needs Work	Availability Just OK	Availability Satisfactory	Availability Good	Availability Excellent
Competence / Product Knowledge	Competence / Product Knowledge N/A	Competence / Product Knowledge Needs Work	Competence / Product Knowledge Just OK	Competence / Product Knowledge Satisfactory	Competence / Product Knowledge Good	Competence / Product Knowledge Excellent
Response Time	Response Time N/A	Response Time Needs Work	Response Time Just OK	Response Time Satisfactory	Response Time Good	Response Time Excellent
Willingness to Help	Willingness to Help N/A	Willingness to Help Needs Work	Willingness to Help Just OK	Willingness to Help Satisfactory	Willingness to Help Good	Willingness to Help Excellent
Ease of Working With	Ease of Working With N/A	Ease of Working With Needs Work	Ease of Working With Just OK	Ease of Working With Satisfactory	Ease of Working With Good	Ease of Working With Excellent
Understanding of Your Needs	Understanding of Your Needs N/A	Understanding of Your Needs Needs Work	Understanding of Your Needs Just OK	Understanding of Your Needs Satisfactory	Understanding of Your Needs Good	Understanding of Your Needs Excellent

Who is your Salesman?

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* 17. Please rank our Credit Department in the following areas.

	N/A	Needs Work	Just OK	Satisfactory	Good	Excellent
Understanding your terms	Understanding your terms N/A	Understanding your terms Needs Work	Understanding your terms Just OK	Understanding your terms Satisfactory	Understanding your terms Good	Understanding your terms Excellent
Availability	Availability N/A	Availability Needs Work	Availability Just OK	Availability Satisfactory	Availability Good	Availability Excellent
Willingness to Help	Willingness to Help N/A	Willingness to Help Needs Work	Willingness to Help Just OK	Willingness to Help Satisfactory	Willingness to Help Good	Willingness to Help Excellent
Response Time	Response Time N/A	Response Time Needs Work	Response Time Just OK	Response Time Satisfactory	Response Time Good	Response Time Excellent
Communication	Communication N/A	Communication Needs Work	Communication Just OK	Communication Satisfactory	Communication Good	Communication Excellent
Overall Rating	Overall Rating N/A	Overall Rating Needs Work	Overall Rating Just OK	Overall Rating Satisfactory	Overall Rating Good	Overall Rating Excellent

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* 18. Please rank our Product in the following areas.

	N/A	Needs Work	Just OK	Satisfactory	Good	Excellent
Accuracy of Sizes and Tolerances	Accuracy of Sizes and Tolerances N/A	Accuracy of Sizes and Tolerances Needs Work	Accuracy of Sizes and Tolerances Just OK	Accuracy of Sizes and Tolerances Satisfactory	Accuracy of Sizes and Tolerances Good	Accuracy of Sizes and Tolerances Excellent
Condition of Duct on Arrival	Condition of Duct on Arrival N/A	Condition of Duct on Arrival Needs Work	Condition of Duct on Arrival Just OK	Condition of Duct on Arrival Satisfactory	Condition of Duct on Arrival Good	Condition of Duct on Arrival Excellent
Quality of Fabrication	Quality of Fabrication N/A	Quality of Fabrication Needs Work	Quality of Fabrication Just OK	Quality of Fabrication Satisfactory	Quality of Fabrication Good	Quality of Fabrication Excellent
Availability of All Duct Products You Need	Availability of All Duct Products You Need N/A	Availability of All Duct Products You Need Needs Work	Availability of All Duct Products You Need Just OK	Availability of All Duct Products You Need Satisfactory	Availability of All Duct Products You Need Good	Availability of All Duct Products You Need Excellent

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* 19. Product Questions Continued

Is there anything that you would change about our duct?

What is the strongest aspect of our duct?

How can we improve our duct the most?

What are we doing well?