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OmniDuct Customer Survey

Answer all of the questions and leave your name and email to receive a $15 gift from OmniDuct.

All names, emails, and company information will be kept strictly confidential and only seen by the Executives of OmniDuct.
1.Your Name (Optional but required for gift)
2.Your email (Optional but required for gift)
3.Company you work for(Required.)
4.Job Title(Required.)
5.Please rank the duct fabricators including Omniduct from best to worst.(Required.)
6.What percentage of duct do you order from OmniDuct compared to other fabricators?(Required.)
7.What is the number 1 reason you use OmniDuct?(Required.)
8.Please rank the importance of the following:(Required.)
Not Important
Somewhat Important
Important
Very Important
Extremely Important
Lead Time
Price
Quality
Service
9.What is the most convenient aspect of ordering from OmniDuct?(Required.)
10.What is the most challenging part of dealing with OmniDuct?(Required.)
11.List 1 to 3 things our competitors do better than OmniDuct.(Required.)
12.If there was one thing that you could change about OmniDuct tomorrow, what would it be?(Required.)
13.How does OmniDuct compare to other fabricators in the following areas?(Required.)
N/A
Worse
Same
Better
Quality of Product
Accurate and Complete Orders
Communication
Job Analysis Tools
Customer Service
Outside Sales Staff
Credit Department
Fabrication Error Resolution
Willingness to Help
Ease of doing Business
Quote Response Time
Lead Time
Pricing
14.Please rank our Customer Service staff in the following areas.(Required.)
N/A
Needs Work
Just OK
Satisfactory
Good
Excellent
Availability
Competence / Product Knowledge
Willingness to Help
Response Time to Emails / Quotes
Ease of working together
Personality
Overall Rating
15.Please rank our Shipping Department in the following areas.(Required.)
N/A
Needs Work
Just OK
Satisfactory
Good
Excellent
Meeting your time requests
Arriving at estimated times given
Receiving complete orders
Communication
Willingness to help
16.Please rank our Outside Sales team in the following areas.(Required.)
N/A
Needs Work
Just OK
Satisfactory
Good
Excellent
Availability
Competence / Product Knowledge
Response Time
Willingness to Help
Ease of Working With
Understanding of Your Needs
17.Please rank our Credit Department in the following areas.(Required.)
N/A
Needs Work
Just OK
Satisfactory
Good
Excellent
Understanding your terms
Availability
Willingness to Help
Response Time
Communication
Overall Rating
18.Please rank our Product in the following areas.(Required.)
N/A
Needs Work
Just OK
Satisfactory
Good
Excellent
Accuracy of Sizes and Tolerances
Condition of Duct on Arrival
Quality of Fabrication
Availability of All Duct Products You Need
19.Product Questions Continued(Required.)
Current Progress,
0 of 19 answered