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HPCC Recertification Satisfaction Survey

1.Please provide us with feedback regarding your recertification experience.
Very Satisfied
Somewhat Satisfied
Neither Satisfied Nor Dissatisfied
Somewhat Dissatisfied
Very Dissatisfied
Overall, how satisfied were you with the online recertification process?
How satisfied were you with the submission of your Learning Plan through the LearningBuilder platform?
2.Please indicate your agreement with the following statements.
Strongly Agree
Somewhat Agree
Neither Agree nor Disagree
Somewhat Disagree
Strongly Disagree
Did not perform this function/utilize this information.
It was easy to find information about how to complete my Learning Plan.
If applicable, it was easy to purchase the Situational Judgment Exercise (SJE).
It was easy to access my Learning Plan from the HPCC website.
The directions for entering an activity in my Learning Plan were easy to follow.
Uploading documents into my Learning Plan was easy.
Submitting my completed Learning Plan was easy.
Making my payment for recertification was easy.
The LearningBuilder video guide was helpful to me.
The Hospice and Palliative Accrual for Recertification (HPAR) packet was helpful to me.
I received timely notifications from LearningBuilder relating to the status of my Learning Plan (e.g. approval or additional needs/clarifications).
HPCC customer service was able to answer my questions.
3.What recertification resources did you find most helpful? Choose all that apply.
4.Was your recertification application audited?
5.If your recertification application was audited, please indicate your agreement with the following statements.
Strongly Agree
Somewhat Agree
Neither Agree or Disagree
Somewhat Disagree
Strongly Disagree
Did not perform this function/utilize this information.
I received a timely email from LearningBuilder about my audit.
It was easy to follow the audit guide provided in the audit email.
Uploading documents to my Learning Plan was easy.
I was able to complete my audit easily.
Communication with the auditor was clear and timely
6.How did you complete your recertification?
7.If applicable, how did you complete the SJE?
8.How likely is it that you would encourage a colleague to recertify?
9.Did you contact HPCC during your certification period for assistance related to the recertification process?
10.If yes, how did you contact HPCC?
11.If you contacted HPCC, please indicate your agreement with the following statement:
Strongly Agree
Somewhat Agree
Somewhat Disagree
Strongly Disagree
HPCC addressed my questions or concerns quickly.
HPCC provided me with the information I needed regarding recertification.
12.Which certification did you renew?
13.Please provide us with any comments, suggestions or ideas on how to improve our recertification system.