Dickinson Public Library Use Survey

The Dickinson Public Library is gearing up to create the Strategic Plan for the next four years. To successfully provide the best services we can it is imperative to get community feedback so we can make sound decisions on how to move the Library forward in the years to come.

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* 1. Do you have a Library Card at the Dickinson Public Library?

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* 2. What Technology would you like to see the Dickinson Public Library Offer to Patrons?

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* 3. How often do you visit the Library?

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* 4. Why do you visit the library?

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* 5. Please indicate your level of satisfaction concerning CUSTOMER SERVICE by completing the following statements:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
Library staff treats me fairly and without discrimination.
Library staff are professional in their dealings with me.
Library staff are friendly.
Library staff are interested in me and my needs.
Library staff are knowledgeable.
Library staff provides quality service
Library staff responds in a timely manner.
Library staff are difficult to approach.

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* 6. Please indicate your level of satisfaction concerning the FACILITIES by completing the following statements:

  Strongly Agree Agree Neutral Disagree Strongly Disagree
Computers and electronic equipment are accessible in the library.
Printing, Faxing, Scanning, and Copying are adequate.
The library's collection meets my needs.
Study areas are adequate.
Library staff keeps me informed about new services and collections.
Library space is adequate.
Opening hours are adequate.

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* 7. How would you describe your most recent experience in using the online catalog to locate or reserve books using the computer or smartphone.

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* 8. Would you be interested in a free delivery service of library materials for Homebound library customers?

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* 9. Please check all of the below programs of interest to you.

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