Building Division Customer Satisfaction Survey

Question Title

* 1. Which one of the following best describes you?

Architect or Designer

Contractor

Developer

Homeowner

Question Title

* 2. Which type of permit did you apply for?

Residential Permits

Addition

Garage Conversion

Interior Remodel

New Single Family Home (Demo of old home included if applicable)

Roofing

Commercial Permits

Addition

New Apartment Building

New Mixed-Use Building

New Commercial Building

Office Remodel

Restaurant Remodel

Retail Remodel

Utility, HVAC & Solar Permits

Electric Vehicle Charging Station

HVAC

Septic Abatement

Service Panel Upgrade

Sewer & Water Line

Solar Panels / System+

Water Heater

Water Re-pipe

Other Permits

Demolition Permit

Sign Permit

Swimming Pool and or Spa / Hot Tub

Question Title

* 3. Which city staff member assisted you?

Dustin Burch

Bob Lennen

Robert Luna

Don Myrah

Marge Sung

Randy Sweet

Question Title

* 4. Prior to submitting your application, did you have an opportunity to meet with staff so they could explain the permit process and application requirements?

Yes

If yes, did the meeting improve your understanding of the process and requirements? Please type "yes" or "no" in the field below.

Question Title

* 5. Did your project require review from other City departments such as Planning, Public Works, Fire or a third party consultant?

Yes

Not Sure

If yes, please list the department(s) that reviewed your project in the space below. Please also indicate if Building Division staff provided the correct channels to proceed with the review process by typing "yes" or "no" in the field below.

Question Title

* 6. The processing time for building permit approval met your expectations as it was explained to you by Building Division personnel. For example, you received comments on your application and plans within the timeframes stated by Building Division staff.

Yes

Comment:

Question Title

* 7. Did your project require a public hearing?

Yes

Question Title

* 8. How long from formal application submittal to final approval did the permit process take?

	Agree	Disagree	Not Applicable
City staff acted politely and professionally.	City staff acted politely and professionally. Agree	City staff acted politely and professionally. Disagree	City staff acted politely and professionally. Not Applicable
You received comments on your application within 4-6 weeks of first review.	You received comments on your application within 4-6 weeks of first review. Agree	You received comments on your application within 4-6 weeks of first review. Disagree	You received comments on your application within 4-6 weeks of first review. Not Applicable
Comments were understandable.	Comments were understandable. Agree	Comments were understandable. Disagree	Comments were understandable. Not Applicable
The plan checker demonstrated competency and knowledge of codes and construction standards.	The plan checker demonstrated competency and knowledge of codes and construction standards. Agree	The plan checker demonstrated competency and knowledge of codes and construction standards. Disagree	The plan checker demonstrated competency and knowledge of codes and construction standards. Not Applicable
The plan checker provided explanations and alternative options if difficulties arose.	The plan checker provided explanations and alternative options if difficulties arose. Agree	The plan checker provided explanations and alternative options if difficulties arose. Disagree	The plan checker provided explanations and alternative options if difficulties arose. Not Applicable
The plan checker answered your questions clearly.	The plan checker answered your questions clearly. Agree	The plan checker answered your questions clearly. Disagree	The plan checker answered your questions clearly. Not Applicable

Agree

Disagree

Not Applicable

City staff acted politely and professionally.

City staff acted politely and professionally. Agree

City staff acted politely and professionally. Disagree

City staff acted politely and professionally. Not Applicable

You received comments on your application within 4-6 weeks of first review.

You received comments on your application within 4-6 weeks of first review. Agree

You received comments on your application within 4-6 weeks of first review. Disagree

You received comments on your application within 4-6 weeks of first review. Not Applicable

Comments were understandable.

Comments were understandable. Agree

Comments were understandable. Disagree

Comments were understandable. Not Applicable

The plan checker demonstrated competency and knowledge of codes and construction standards.

The plan checker demonstrated competency and knowledge of codes and construction standards. Agree

The plan checker demonstrated competency and knowledge of codes and construction standards. Disagree

The plan checker demonstrated competency and knowledge of codes and construction standards. Not Applicable

The plan checker provided explanations and alternative options if difficulties arose.

The plan checker provided explanations and alternative options if difficulties arose. Agree

The plan checker provided explanations and alternative options if difficulties arose. Disagree

The plan checker provided explanations and alternative options if difficulties arose. Not Applicable

The plan checker answered your questions clearly.

The plan checker answered your questions clearly. Agree

The plan checker answered your questions clearly. Disagree

The plan checker answered your questions clearly. Not Applicable

	Agree	Disagree	Not Applicable
The building inspector arrived on time for your scheduled inspection.	The building inspector arrived on time for your scheduled inspection. Agree	The building inspector arrived on time for your scheduled inspection. Disagree	The building inspector arrived on time for your scheduled inspection. Not Applicable
The building inspector acted politely and professionally.	The building inspector acted politely and professionally. Agree	The building inspector acted politely and professionally. Disagree	The building inspector acted politely and professionally. Not Applicable
The building inspector provided you a clear list of what corrections were needed.	The building inspector provided you a clear list of what corrections were needed. Agree	The building inspector provided you a clear list of what corrections were needed. Disagree	The building inspector provided you a clear list of what corrections were needed. Not Applicable
The building inspector helped guide you through the inspection process.	The building inspector helped guide you through the inspection process. Agree	The building inspector helped guide you through the inspection process. Disagree	The building inspector helped guide you through the inspection process. Not Applicable
The building inspector took the time to answer your questions.	The building inspector took the time to answer your questions. Agree	The building inspector took the time to answer your questions. Disagree	The building inspector took the time to answer your questions. Not Applicable

Agree

Disagree

Not Applicable

The building inspector arrived on time for your scheduled inspection.

The building inspector arrived on time for your scheduled inspection. Agree

The building inspector arrived on time for your scheduled inspection. Disagree

The building inspector arrived on time for your scheduled inspection. Not Applicable

The building inspector acted politely and professionally.

The building inspector acted politely and professionally. Agree

The building inspector acted politely and professionally. Disagree

The building inspector acted politely and professionally. Not Applicable

The building inspector provided you a clear list of what corrections were needed.

The building inspector provided you a clear list of what corrections were needed. Agree

The building inspector provided you a clear list of what corrections were needed. Disagree

The building inspector provided you a clear list of what corrections were needed. Not Applicable

The building inspector helped guide you through the inspection process.

The building inspector helped guide you through the inspection process. Agree

The building inspector helped guide you through the inspection process. Disagree

The building inspector helped guide you through the inspection process. Not Applicable

The building inspector took the time to answer your questions.

The building inspector took the time to answer your questions. Agree

The building inspector took the time to answer your questions. Disagree

The building inspector took the time to answer your questions. Not Applicable

Building Division Customer Satisfaction Survey

Question Title

* 1. Which one of the following best describes you?

Question Title

* 2. Which type of permit did you apply for?

Question Title

* 3. Which city staff member assisted you?

Question Title

* 4. Prior to submitting your application, did you have an opportunity to meet with staff so they could explain the permit process and application requirements?

Question Title

* 5. Did your project require review from other City departments such as Planning, Public Works, Fire or a third party consultant?

Question Title

* 6. The processing time for building permit approval met your expectations as it was explained to you by Building Division personnel. For example, you received comments on your application and plans within the timeframes stated by Building Division staff.

Question Title

* 7. Did your project require a public hearing?

Question Title

* 8. How long from formal application submittal to final approval did the permit process take?

Question Title

* 9. Please rate the following questions regarding the application process:

Question Title

* 10. Please rate the following questions regarding the inspection process: