Guest Survey

To continue to improve how Ronald McDonald House serves families, we need to know what we are doing well and what we could be doing better. Thank you for taking the time to share your opinions and ideas. All of the information collected in this survey will remain confidential and will not be linked to you individually.

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* 1. How did Ronald McDonald House impact your level of stress?

Greatly reduced

Somewhat reduced

Did not add or reduce

Somewhat added

Greatly added

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* 2. We understand that families staying in our House are under extreme financial strain. How did our House impact your financial burden?

Greatly reduced

Somewhat reduced

Did not add or reduce

Somewhat added

Greatly added

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* 3. What, if anything, did you dislike about Ronald McDonald House? Is there anything else that you can suggest that you believe would have been helpful during your stay? If so, please describe.

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* 4. What did you like most about Ronald McDonald House?

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* 5. How did the Taste of Hope meal program impact your family?

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* 6. Procedures: For each area below, please check the box that best describes the experience of your stay at the House.

	Excellent	Good	Average	Somewhat Poor	Very Poor	N/A
First interaction with the House	First interaction with the House Excellent	First interaction with the House Good	First interaction with the House Average	First interaction with the House Somewhat Poor	First interaction with the House Very Poor	First interaction with the House N/A
Check in	Check in Excellent	Check in Good	Check in Average	Check in Somewhat Poor	Check in Very Poor	Check in N/A
Explanation of House procedures	Explanation of House procedures Excellent	Explanation of House procedures Good	Explanation of House procedures Average	Explanation of House procedures Somewhat Poor	Explanation of House procedures Very Poor	Explanation of House procedures N/A
Request for donation for overnight stay	Request for donation for overnight stay Excellent	Request for donation for overnight stay Good	Request for donation for overnight stay Average	Request for donation for overnight stay Somewhat Poor	Request for donation for overnight stay Very Poor	Request for donation for overnight stay N/A
Check out	Check out Excellent	Check out Good	Check out Average	Check out Somewhat Poor	Check out Very Poor	Check out N/A

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* 7. Atmosphere: For each area below, please tell us how you would rate your experience at Ronald McDonald House.

	Excellent	Good	Average	Somewhat Poor	Very Poor	N/A
Availability of laundry equipment	Availability of laundry equipment Excellent	Availability of laundry equipment Good	Availability of laundry equipment Average	Availability of laundry equipment Somewhat Poor	Availability of laundry equipment Very Poor	Availability of laundry equipment N/A
Helpfulness and friendliness of the volunteers	Helpfulness and friendliness of the volunteers Excellent	Helpfulness and friendliness of the volunteers Good	Helpfulness and friendliness of the volunteers Average	Helpfulness and friendliness of the volunteers Somewhat Poor	Helpfulness and friendliness of the volunteers Very Poor	Helpfulness and friendliness of the volunteers N/A
Noise level in and around your room	Noise level in and around your room Excellent	Noise level in and around your room Good	Noise level in and around your room Average	Noise level in and around your room Somewhat Poor	Noise level in and around your room Very Poor	Noise level in and around your room N/A
Comfort level using common areas such as the family/play room	Comfort level using common areas such as the family/play room Excellent	Comfort level using common areas such as the family/play room Good	Comfort level using common areas such as the family/play room Average	Comfort level using common areas such as the family/play room Somewhat Poor	Comfort level using common areas such as the family/play room Very Poor	Comfort level using common areas such as the family/play room N/A
Availability and usefulness of computers and Wi-Fi	Availability and usefulness of computers and Wi-Fi Excellent	Availability and usefulness of computers and Wi-Fi Good	Availability and usefulness of computers and Wi-Fi Average	Availability and usefulness of computers and Wi-Fi Somewhat Poor	Availability and usefulness of computers and Wi-Fi Very Poor	Availability and usefulness of computers and Wi-Fi N/A
School program	School program Excellent	School program Good	School program Average	School program Somewhat Poor	School program Very Poor	School program N/A
Welcome gift bag provided at check in	Welcome gift bag provided at check in Excellent	Welcome gift bag provided at check in Good	Welcome gift bag provided at check in Average	Welcome gift bag provided at check in Somewhat Poor	Welcome gift bag provided at check in Very Poor	Welcome gift bag provided at check in N/A
Convenience of shuttle in evenings, on weekends and for shopping trips	Convenience of shuttle in evenings, on weekends and for shopping trips Excellent	Convenience of shuttle in evenings, on weekends and for shopping trips Good	Convenience of shuttle in evenings, on weekends and for shopping trips Average	Convenience of shuttle in evenings, on weekends and for shopping trips Somewhat Poor	Convenience of shuttle in evenings, on weekends and for shopping trips Very Poor	Convenience of shuttle in evenings, on weekends and for shopping trips N/A
Cleanliness of your room	Cleanliness of your room Excellent	Cleanliness of your room Good	Cleanliness of your room Average	Cleanliness of your room Somewhat Poor	Cleanliness of your room Very Poor	Cleanliness of your room N/A
Helpfulness and friendliness of the staff	Helpfulness and friendliness of the staff Excellent	Helpfulness and friendliness of the staff Good	Helpfulness and friendliness of the staff Average	Helpfulness and friendliness of the staff Somewhat Poor	Helpfulness and friendliness of the staff Very Poor	Helpfulness and friendliness of the staff N/A
Overall healthiness & variety of the Taste of Hope meal program	Overall healthiness & variety of the Taste of Hope meal program Excellent	Overall healthiness & variety of the Taste of Hope meal program Good	Overall healthiness & variety of the Taste of Hope meal program Average	Overall healthiness & variety of the Taste of Hope meal program Somewhat Poor	Overall healthiness & variety of the Taste of Hope meal program Very Poor	Overall healthiness & variety of the Taste of Hope meal program N/A
Availability and access to outdoor areas	Availability and access to outdoor areas Excellent	Availability and access to outdoor areas Good	Availability and access to outdoor areas Average	Availability and access to outdoor areas Somewhat Poor	Availability and access to outdoor areas Very Poor	Availability and access to outdoor areas N/A
Security/safety	Security/safety Excellent	Security/safety Good	Security/safety Average	Security/safety Somewhat Poor	Security/safety Very Poor	Security/safety N/A
Comfort of your room	Comfort of your room Excellent	Comfort of your room Good	Comfort of your room Average	Comfort of your room Somewhat Poor	Comfort of your room Very Poor	Comfort of your room N/A
Fun family activities for you and your family (games, craft nights, performers, etc.)	Fun family activities for you and your family (games, craft nights, performers, etc.) Excellent	Fun family activities for you and your family (games, craft nights, performers, etc.) Good	Fun family activities for you and your family (games, craft nights, performers, etc.) Average	Fun family activities for you and your family (games, craft nights, performers, etc.) Somewhat Poor	Fun family activities for you and your family (games, craft nights, performers, etc.) Very Poor	Fun family activities for you and your family (games, craft nights, performers, etc.) N/A
Overall cleanliness & safety of Main House kitchen & dining area	Overall cleanliness & safety of Main House kitchen & dining area Excellent	Overall cleanliness & safety of Main House kitchen & dining area Good	Overall cleanliness & safety of Main House kitchen & dining area Average	Overall cleanliness & safety of Main House kitchen & dining area Somewhat Poor	Overall cleanliness & safety of Main House kitchen & dining area Very Poor	Overall cleanliness & safety of Main House kitchen & dining area N/A
Cleanliness of your bathroom	Cleanliness of your bathroom Excellent	Cleanliness of your bathroom Good	Cleanliness of your bathroom Average	Cleanliness of your bathroom Somewhat Poor	Cleanliness of your bathroom Very Poor	Cleanliness of your bathroom N/A
Respect level from staff for your privacy	Respect level from staff for your privacy Excellent	Respect level from staff for your privacy Good	Respect level from staff for your privacy Average	Respect level from staff for your privacy Somewhat Poor	Respect level from staff for your privacy Very Poor	Respect level from staff for your privacy N/A
Health & wellness activities for you and your family (massages, haircuts, Dramakinetics, etc.)	Health & wellness activities for you and your family (massages, haircuts, Dramakinetics, etc.) Excellent	Health & wellness activities for you and your family (massages, haircuts, Dramakinetics, etc.) Good	Health & wellness activities for you and your family (massages, haircuts, Dramakinetics, etc.) Average	Health & wellness activities for you and your family (massages, haircuts, Dramakinetics, etc.) Somewhat Poor	Health & wellness activities for you and your family (massages, haircuts, Dramakinetics, etc.) Very Poor	Health & wellness activities for you and your family (massages, haircuts, Dramakinetics, etc.) N/A

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* 8. Was/is your patient child . . .

inpatient?

outpatient?

both?

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* 9. What is your relationship to the patient child? Please select one.

Mother

Father

Stepmother

Stepfather

Grandmother

Grandfather

Guardian

Other

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* 10. We are grateful for the community support and donations that help make our House feel like home. Is there anything you would like donors to our House to know about how much their donations have made a difference for your family?

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* 11. What comments do you have about the impact of Ronald McDonald House on your family?

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* 12. Is there anything else that you can suggest that would have been helpful during your stay? If so, please describe.

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* 13. If you had to wait one or more night for a room to become available please indicate where you stayed:

Hotel or Motel;

Hospital room or waiting room;

Drove from home to hospital each day;

Stayed with a family member of friend in the Cincinnati area;

Other (please specify)

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* 14. Please rate your overall experience during your stay at Ronald McDonald House.

Excellent

Good

Average

Somewhat Poor

Very Poor

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* 1. How did Ronald McDonald House impact your level of stress?

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* 2. We understand that families staying in our House are under extreme financial strain. How did our House impact your financial burden?

Question Title

* 3. What, if anything, did you dislike about Ronald McDonald House? Is there anything else that you can suggest that you believe would have been helpful during your stay? If so, please describe.

Question Title

* 4. What did you like most about Ronald McDonald House?

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* 5. How did the Taste of Hope meal program impact your family?

Question Title

* 6. Procedures: For each area below, please check the box that best describes the experience of your stay at the House.

Question Title

* 7. Atmosphere: For each area below, please tell us how you would rate your experience at Ronald McDonald House.

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* 8. Was/is your patient child . . .

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* 9. What is your relationship to the patient child? Please select one.

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* 10. We are grateful for the community support and donations that help make our House feel like home. Is there anything you would like donors to our House to know about how much their donations have made a difference for your family?

Question Title

* 11. What comments do you have about the impact of Ronald McDonald House on your family?

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* 12. Is there anything else that you can suggest that would have been helpful during your stay? If so, please describe.

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* 13. If you had to wait one or more night for a room to become available please indicate where you stayed:

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* 14. Please rate your overall experience during your stay at Ronald McDonald House.

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* 15. Please provide the date of completing this survey.