To continue to improve how Ronald McDonald House serves families, we need to know what we are doing well and what we could be doing better. Thank you for taking the time to share your opinions and ideas. All of the information collected in this survey will remain confidential and will not be linked to you individually.

* 1. How did Ronald McDonald House impact your level of stress?

* 2. We understand that families staying in our House are under extreme financial strain.  How did our House impact your financial burden?

* 3. What, if anything, did you dislike about Ronald McDonald House?  Is there anything else that you can suggest that you believe would have been helpful during your stay? If so, please describe.

* 4. What did you like most about Ronald McDonald House?

* 5. How did the Taste of Hope meal program impact your family?

* 6. Procedures:  For each area below, please check the box that best describes the experience of your stay at the House.

  Excellent Good Average Somewhat Poor Very Poor N/A
First interaction with the House
Check in
Explanation of House procedures
Request for donation for overnight stay
Check out

* 7. Atmosphere:  For each area below, please tell us how you would rate your experience at Ronald McDonald House.

  Excellent Good Average Somewhat Poor Very Poor N/A
Availability of laundry equipment
Helpfulness and friendliness of the volunteers
Noise level in and around your room
Comfort level using common areas such as the family/play room
Availability and usefulness of computers and Wi-Fi
School program
Welcome gift bag provided at check in
Convenience of shuttle in evenings, on weekends and for shopping trips
Cleanliness of your room
Helpfulness and friendliness of the staff
Overall healthiness & variety of the Taste of Hope meal program
Availability and access to outdoor areas
Security/safety
Comfort of your room
Fun family activities for you and your family (games, craft nights, performers, etc.)
Overall cleanliness & safety of Main House kitchen & dining area
Cleanliness of your bathroom
Respect level from staff for your privacy
Health & wellness activities for you and your family (massages, haircuts, Dramakinetics, etc.)

* 8. Was/is your patient child . . .

* 9. What is your relationship to the patient child? Please select one.

* 10. We are grateful for the community support and donations that help make our House feel like home. Is there anything you would like donors to our House to know about how much their donations have made a difference for your family?

* 11. What comments do you have about the impact of Ronald McDonald House on your family?

* 12. Is there anything else that you can suggest that would have been  helpful during your stay?  If so, please describe.

* 13. If you had to wait one or more night for a room to become available please indicate where you stayed:

* 14. Please rate your overall experience during your stay at Ronald McDonald House.

* 15. Please provide the date of completing this survey.

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