Supporter Survey

Thank you for taking the time to fill out this confidential survey.

As part of our RMHC Toronto family, your insights and feedback are valuable, and help us be more relevant in our communications to you.

Your confidentiality will be respected. Thank you for your time and kind support.

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* 1. First & Last Name (to help us communicate with you more effectively and respect your preferences)

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* 2. Your support of RMHC Toronto makes a huge difference to families with a critically ill child. What best describes your motivation for giving? Please select all that apply.

As a parent/grandparent myself, I can’t imagine what these families are going through.

I understand how essential RMHC Toronto services are because someone close to me has been sick.

I trust in the work that you do.

I think the services you provide are vital to the community.

If you have more to say, please tell us more about your answer. We love to hear about what motivates your support!

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* 3. Do you know anyone who has used our House or one of our seven in-hospital Family Rooms?

Yes

If yes, would you share what your relationship to this person is?

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* 4. What do you believe are the most important benefits that RMHC Toronto provides for families with a sick child? Please rank.

	1 - not important	2	3	4	5 - very important
Allowing parents to be close to their sick child in hospital.	Allowing parents to be close to their sick child in hospital. 1 - not important	Allowing parents to be close to their sick child in hospital. 2	Allowing parents to be close to their sick child in hospital. 3	Allowing parents to be close to their sick child in hospital. 4	Allowing parents to be close to their sick child in hospital. 5 - very important
Reducing costs for families (such as travel, food, and accommodations).	Reducing costs for families (such as travel, food, and accommodations). 1 - not important	Reducing costs for families (such as travel, food, and accommodations). 2	Reducing costs for families (such as travel, food, and accommodations). 3	Reducing costs for families (such as travel, food, and accommodations). 4	Reducing costs for families (such as travel, food, and accommodations). 5 - very important
Providing a supportive community for families, where they can connect with other parents in similar situations.	Providing a supportive community for families, where they can connect with other parents in similar situations. 1 - not important	Providing a supportive community for families, where they can connect with other parents in similar situations. 2	Providing a supportive community for families, where they can connect with other parents in similar situations. 3	Providing a supportive community for families, where they can connect with other parents in similar situations. 4	Providing a supportive community for families, where they can connect with other parents in similar situations. 5 - very important
Providing parents with a space where they can get restorative sleep during a stressful time.	Providing parents with a space where they can get restorative sleep during a stressful time. 1 - not important	Providing parents with a space where they can get restorative sleep during a stressful time. 2	Providing parents with a space where they can get restorative sleep during a stressful time. 3	Providing parents with a space where they can get restorative sleep during a stressful time. 4	Providing parents with a space where they can get restorative sleep during a stressful time. 5 - very important

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* 5. Your story matters! Would you mind sharing how a serious illness has impacted you?

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* 6. Sharing your story can be daunting, but also has the power to do incredible good. By sharing your story, you can help others going through a similar situation and raise much-needed awareness for the work we do. If you shared a story in Question 5, would you allow us to share it?

I am happy for my story to be shared to raise awareness.

I am happy for my story to be shared, but please use it anonymously.

My story is private and for your eyes only.

I would like to be contacted to discuss or share my story further.

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* 7. On a scale of 1 to 5, please indicate how much you agree with each statement.

	1 - Strongly disagree	2	3	4	5 - Strongly agree
I am a committed RMHC Toronto donor	I am a committed RMHC Toronto donor 1 - Strongly disagree	I am a committed RMHC Toronto donor 2	I am a committed RMHC Toronto donor 3	I am a committed RMHC Toronto donor 4	I am a committed RMHC Toronto donor 5 - Strongly agree
I feel a sense of loyalty to RMHC Toronto	I feel a sense of loyalty to RMHC Toronto 1 - Strongly disagree	I feel a sense of loyalty to RMHC Toronto 2	I feel a sense of loyalty to RMHC Toronto 3	I feel a sense of loyalty to RMHC Toronto 4	I feel a sense of loyalty to RMHC Toronto 5 - Strongly agree
RMHC Toronto is my favourite charitable organization	RMHC Toronto is my favourite charitable organization 1 - Strongly disagree	RMHC Toronto is my favourite charitable organization 2	RMHC Toronto is my favourite charitable organization 3	RMHC Toronto is my favourite charitable organization 4	RMHC Toronto is my favourite charitable organization 5 - Strongly agree

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* 8. This year marks our 40th anniversary, and we would like to honour the occasion with a special celebration in the fall. What kind of event or activities would most be of interest to you? Please rank.

	1 - not interested	2	3	4	5 - very interested
Hearing stories from families who used our services over the past 40 years.	Hearing stories from families who used our services over the past 40 years. 1 - not interested	Hearing stories from families who used our services over the past 40 years. 2	Hearing stories from families who used our services over the past 40 years. 3	Hearing stories from families who used our services over the past 40 years. 4	Hearing stories from families who used our services over the past 40 years. 5 - very interested
Informative presentation from a healthcare professional.	Informative presentation from a healthcare professional. 1 - not interested	Informative presentation from a healthcare professional. 2	Informative presentation from a healthcare professional. 3	Informative presentation from a healthcare professional. 4	Informative presentation from a healthcare professional. 5 - very interested
Reconnecting with friends and colleagues.	Reconnecting with friends and colleagues. 1 - not interested	Reconnecting with friends and colleagues. 2	Reconnecting with friends and colleagues. 3	Reconnecting with friends and colleagues. 4	Reconnecting with friends and colleagues. 5 - very interested
Hosting my own fundraiser to support the next 40 years of RMHC Toronto (i.e., backyard BBQ, birthday celebration or dinner party).	Hosting my own fundraiser to support the next 40 years of RMHC Toronto (i.e., backyard BBQ, birthday celebration or dinner party). 1 - not interested	Hosting my own fundraiser to support the next 40 years of RMHC Toronto (i.e., backyard BBQ, birthday celebration or dinner party). 2	Hosting my own fundraiser to support the next 40 years of RMHC Toronto (i.e., backyard BBQ, birthday celebration or dinner party). 3	Hosting my own fundraiser to support the next 40 years of RMHC Toronto (i.e., backyard BBQ, birthday celebration or dinner party). 4	Hosting my own fundraiser to support the next 40 years of RMHC Toronto (i.e., backyard BBQ, birthday celebration or dinner party). 5 - very interested

If you have any other ideas, we’d appreciate hearing how we can make this celebration special for you.

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* 9. Automatic monthly gifts deducted from your credit card are a simple and effective way to support RMHC Toronto. Monthly gifts help us budget and plan for our long-term work supporting families. Would you join our special group of Family Tree Monthly Giving supporters by considering this type of gift?

I’m already a Family Tree monthly giver.

Yes, I am interested in making monthly gifts – please contact me.

Maybe, but I’d like some more information before deciding.

Not right now, thanks

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* 10. Bequests left to RMHC Toronto by people in their Wills are of enormous benefit to families with a sick child. Many people like to leave money in their Will or Trust to RMHC Toronto. These wonderful donors are members of our “Legacy Circle”. Have you included a gift to RMHC Toronto in your Will?

Yes, I have already included RMHC Toronto in my Will.

I intend to include RMHC Toronto when I make or revise my Will.

I would consider this type of gift and would like more information.

I have a Will and have mentioned other charities, but I have not included RMHC Toronto.

I do not have a Will.

I have written a Will but not included a charity.

It’s not something I’m interested in right now.

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* 11. This year, RMHC Toronto will be running a special campaign to grow and adapt to the needs of families in a world with or without COVID. Do you think you could be in a position to make a special donation of $1,000 or more in the next six months?

Yes, I’d like to consider a proposal in more detail.

Maybe. It depends on when, and what campaign.

Not within six months, but maybe a little later or next year.

Not now, thank you.

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* 12. Your support is vital to the work we do and we like to keep you as informed as possible. Which of the following areas are you most interested in? Please rank.

	1 - not interested	2	3	4	5 - very interested
Real life stories about people my support is helping.	Real life stories about people my support is helping. 1 - not interested	Real life stories about people my support is helping. 2	Real life stories about people my support is helping. 3	Real life stories about people my support is helping. 4	Real life stories about people my support is helping. 5 - very interested
Updates from the CEO or Chair of the Board of Directors.	Updates from the CEO or Chair of the Board of Directors. 1 - not interested	Updates from the CEO or Chair of the Board of Directors. 2	Updates from the CEO or Chair of the Board of Directors. 3	Updates from the CEO or Chair of the Board of Directors. 4	Updates from the CEO or Chair of the Board of Directors. 5 - very interested
Statistical impact – i.e., the number of families served per year.	Statistical impact – i.e., the number of families served per year. 1 - not interested	Statistical impact – i.e., the number of families served per year. 2	Statistical impact – i.e., the number of families served per year. 3	Statistical impact – i.e., the number of families served per year. 4	Statistical impact – i.e., the number of families served per year. 5 - very interested
Financial breakdown – information on how my money is spent.	Financial breakdown – information on how my money is spent. 1 - not interested	Financial breakdown – information on how my money is spent. 2	Financial breakdown – information on how my money is spent. 3	Financial breakdown – information on how my money is spent. 4	Financial breakdown – information on how my money is spent. 5 - very interested
Stories about other donors or volunteers.	Stories about other donors or volunteers. 1 - not interested	Stories about other donors or volunteers. 2	Stories about other donors or volunteers. 3	Stories about other donors or volunteers. 4	Stories about other donors or volunteers. 5 - very interested
Opportunities to support RMHC Toronto in other ways – i.e., volunteering.	Opportunities to support RMHC Toronto in other ways – i.e., volunteering. 1 - not interested	Opportunities to support RMHC Toronto in other ways – i.e., volunteering. 2	Opportunities to support RMHC Toronto in other ways – i.e., volunteering. 3	Opportunities to support RMHC Toronto in other ways – i.e., volunteering. 4	Opportunities to support RMHC Toronto in other ways – i.e., volunteering. 5 - very interested

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* 13. Please rate the communications you receive from us. (N/A = I do not recall seeing this communication)

	1 - not valuable	2	3	4	5 - very valuable	N/A
A Place to Call Home – our biannual print newsletter	A Place to Call Home – our biannual print newsletter 1 - not valuable	A Place to Call Home – our biannual print newsletter 2	A Place to Call Home – our biannual print newsletter 3	A Place to Call Home – our biannual print newsletter 4	A Place to Call Home – our biannual print newsletter 5 - very valuable	A Place to Call Home – our biannual print newsletter N/A
Email updates from CEO Sally Ginter	Email updates from CEO Sally Ginter 1 - not valuable	Email updates from CEO Sally Ginter 2	Email updates from CEO Sally Ginter 3	Email updates from CEO Sally Ginter 4	Email updates from CEO Sally Ginter 5 - very valuable	Email updates from CEO Sally Ginter N/A
Donation request letters that share a family story	Donation request letters that share a family story 1 - not valuable	Donation request letters that share a family story 2	Donation request letters that share a family story 3	Donation request letters that share a family story 4	Donation request letters that share a family story 5 - very valuable	Donation request letters that share a family story N/A
Thank-you letter that accompanies my tax receipt	Thank-you letter that accompanies my tax receipt 1 - not valuable	Thank-you letter that accompanies my tax receipt 2	Thank-you letter that accompanies my tax receipt 3	Thank-you letter that accompanies my tax receipt 4	Thank-you letter that accompanies my tax receipt 5 - very valuable	Thank-you letter that accompanies my tax receipt N/A
Annual Report	Annual Report 1 - not valuable	Annual Report 2	Annual Report 3	Annual Report 4	Annual Report 5 - very valuable	Annual Report N/A

Supporter Survey

Thank you for taking the time to fill out this confidential survey.

Question Title

* 1. First & Last Name (to help us communicate with you more effectively and respect your preferences)

Question Title

* 2. Your support of RMHC Toronto makes a huge difference to families with a critically ill child. What best describes your motivation for giving? Please select all that apply.

Question Title

* 3. Do you know anyone who has used our House or one of our seven in-hospital Family Rooms?

Question Title

* 4. What do you believe are the most important benefits that RMHC Toronto provides for families with a sick child? Please rank.

Question Title

* 5. Your story matters! Would you mind sharing how a serious illness has impacted you?

Question Title

* 6. Sharing your story can be daunting, but also has the power to do incredible good. By sharing your story, you can help others going through a similar situation and raise much-needed awareness for the work we do. If you shared a story in Question 5, would you allow us to share it?

Question Title

* 7. On a scale of 1 to 5, please indicate how much you agree with each statement.

Question Title

* 8. This year marks our 40th anniversary, and we would like to honour the occasion with a special celebration in the fall. What kind of event or activities would most be of interest to you? Please rank.

Question Title

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* 11. This year, RMHC Toronto will be running a special campaign to grow and adapt to the needs of families in a world with or without COVID. Do you think you could be in a position to make a special donation of $1,000 or more in the next six months?

Question Title

* 12. Your support is vital to the work we do and we like to keep you as informed as possible. Which of the following areas are you most interested in? Please rank.

Question Title

* 13. Please rate the communications you receive from us. (N/A = I do not recall seeing this communication)

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* 14. Is there anything else you'd like to share with us today?