Community Link FCU Member Survey Question Title * 1. Do you consider CLFCU your primary financial institution? Yes No OK Question Title * 2. How do you usually do your banking at CLFCU? In the lobby Through the drive-up Online Banking (OTIS) Telephone Banking (ART) Night Drop By mail OK Question Title * 3. How would you describe the level of service you receive from CLFCU staff? OK Question Title * 4. What products and services are you currently using at CLFCU? Membership Share Savings Basic Checking E-Checking Youth Savings Account Money Management Savings Share Certificates Individual Retirement Account (IRA) Health Savings Account (HSA) Business Basic Checking Business E-Checking Personal Loan Auto Loan Mortgage Agricultural Loan Business Loan Other loan Online Banking (OTIS) Telephone Banking (ART) CLFCU Visa Credit Card ATM or Debit Card Line of Credit eStatements Bill Pay Mobile Wallet Quick Cash Loan CLFCU General Text Alerts CLFCU Youth Text Alerts Other (please specify) OK Question Title * 5. How would you improve the products or services you are currently using at CLFCU? OK Question Title * 6. What other products or services would you like to see at CLFCU? OK Question Title * 7. CLFCU is on social media. Which of our profiles do you follow? Facebook (www.facebook.com/communitylinkfcu) Twitter (www.twitter.com/CLFCU) Instagram (communitylinkfcu) LinkedIn (Community Link Federal Credit Union) None OK Question Title * 8. How likely are you to continue using CLFCU for your future banking needs? Highly Likely Somewhat Likely Not Likely OK Question Title * 9. How would you rate your overall experience with CLFCU? Excellent Satisfactory Poor OK Question Title * 10. Additional Comments or Suggestions; Name and/or Contact Information Optional. OK DONE