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Purchase Satisfaction Survey Template
1.
Overall, how would you rate your purchase experience today?
Excellent
Great
Good
Fair
Poor
2.
The price was fair
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
3.
The information provided helped me make an informed decision
Strongly disagree
Disagree
Neither agree nor disagree
Agree
Strongly Agree
4.
What could we do to make the purchase process better?
5.
Does the website appear easy to navigate?
Extremely easy
Very easy
Somewhat easy
Not so easy
Not at all easy
6.
Overall, how would you rate the quality of your customer service experience?
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
7.
What other items would you suggest for our store/website??
8.
How did you find out about us?
9.
Any additional comments/concerns/compliments?