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* 1. Full name

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* 2. Operator ID (420xxxxxxxxx)

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* 3. Agency

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* 4. What is one of the most common mistakes operators make in chats?

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* 5. Empathy and personalization are optional in chats.

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* 6. Responding to only part of a message is an effective strategy.

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* 7. Using tools like PurPur cards, photos, and audio messages can make chats more engaging.

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* 8. Operators should paraphrase interlocutor concerns to show understanding.

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* 9. Which of the following is NOT recommended for effective chats?

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* 10. What are two key strengths of top-performing operators?

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* 11. Give an example of a strong Call to Action (CTA) that could be used in a chat.

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* 12. Describe how you would adapt your tone if the interlocutor’s mood is playful.

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* 13. Why is after-sexting is important?

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* 14. What tool is recommended to ensure good grammar in chats?

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