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* 1. After reading the CAT Rules, did you understand the process, and what the Rules ask Users to do? 

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* 2. The CAT Rules use different terminology to reflect the user-centric nature of the tribunal and its online processes. Looking at the definitions in Section 3.1:
  • “Case” to refer to what an Applicant files with the CAT (e.g., the Applicant’s initial application, as well as the file and proceeding itself)
  • “Users” instead of “parties,” and to refer to the Applicant and Respondent
  • “Deliver a document” to someone instead of “serving a document”
Is the CAT specific terminology clear and easy to understand?

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* 3. As an online tribunal, the CAT Rules 6.2 and 7.3 require Users and their representatives, to participate effectively in the process as directed by the CAT, not allow anyone to falsely represent themselves as being the User online, check, the CAT’s online system and their e-mail at least once every business day, or as often as directed by the CAT to stay up-to-date on their case, and have the authority to make agreements or settle any issues.

Are these requirements appropriate?

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* 4. Are there any other obligations that the tribunal should consider?

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* 5. Do you have any ideas on how the CAT can further promote active and collaborative dispute resolution by guiding User behaviours?

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* 6. The CAT involves a three-stage process conducted primarily.  Do you have any feedback regarding the Rules related to this three-stage process as outlined in Sections E, F, G, H and I of the Rules?

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* 7. Do you have any ideas of how we could change our processes or Rules to provide for a better user experience?

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* 8. Is there any other feedback that you would like to provide?

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