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* 1. Are you aware of the Practices opening hours?

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* 2. How satisfied are you with the opening hours at the Practice?

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* 3. Which of the following methods do you use to book an appointment at the Practice?

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* 4. Would you / do you use any of the bookings/facilities that are available on-line via our website?

  Yes I would / do use this facility No I would not / do not use this facility
Booking an appointment with a GP
Obtaining a repeat prescription
Accessing your medical records

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* 5. In the past 6 months how easy have you found the following?

  Haven’t tried Very easy Fairly easy Not very easy Not at all easy Don’t know
Getting through on the telephone
Obtaining test results by telephone
The processing of prescription requests

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* 6. Thinking about the last time you tried to see a doctor fairly quickly, were you able to see a doctor on the same day or in the next weekday that the Practice was opened?

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* 7. If you weren’t able to be seen during the next 2 weekdays that the Practice was open, why was that?

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* 8. Arriving for your appointment at The High Green Medical Practice - How helpful do you find the receptionist at the Practice?

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* 9. Arriving for your appointment at the High Green Medical Practice how do you feel about how long you normally have to wait?

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* 10. Seeing a Doctor at the High Green Medical Practice - The last time you saw a Doctor at the Practice how good was the Doctor at each of the following?

  Very Good Good Neither good nor poor Poor Very poor Doesn’t apply
Giving you enough time
Asking about your symptoms
Listening
Explaining tests & treatments
Involving you in decisions about your care
Treating you with care & concern
Taking your problems seriously

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* 11. Seeing a Nurse at the High Green Medical Practice - The last time you saw a Nurse at the Practice how good was the Nurse at each of the following?

  Very Good Good Neither good nor poor Poor Very poor Doesn’t apply
Giving you enough time
Asking about your symptoms
Listening
Explaining tests & treatments
Involving you in decisions about your care
Treating you with care & concern
Taking your problems seriously

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* 12. Your Overall Satisfaction with The High Green Medical Practice - In general how satisfied are you with the care you receive at the Practice?

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