Balco Customer Feedback

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Question Title

1. Your role/job title: (Required.)

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2. Overall experience with Balco (the process from start to finish): (Required.)

N/A

Needs Improvement

Meets my expectations

Exceeds my expectations

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3. Product knowledge of local Balco personnel & Balco Representative Firm: (Required.)

N/A

Needs Improvement

Meets my expectations

Exceeds my expectations

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4. Level of customer service provided by Balco personnel & Balco Representative Firm (timely, reflects customer value): (Required.)

N/A

Needs Improvement

Meets my expectations

Exceeds my expectations

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5. Quality of shop drawings: (Required.)

N/A

Poor quality, lacked required information

Good quality, lacked a few pieces of necessary information

Good quality, provided all necessary information

Excellent quality, very user friendly, provided all information necessary

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6. Quality of technical data and installation instructions: (Required.)

N/A

Lacking necessary information

Provided all necessary information

Very user friendly and easy to follow, provided all necessary information

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7. Quality of packaging and shipping documentation: (Required.)

N/A

Needs Improvement

Meets my expectations

Exceeds my expectations

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8. Quality of product(s): (Required.)

N/A

Needs improvement

Meets my expectations

Exceeds my expectations

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9. Ease of installation (consider all products installed): (Required.)

N/A

Most products were more difficult to install than competitor's product

A few products were more difficult to install than competitor's product

Products installed as expected

A few products were easier to install than competitor's product

Most products were easier to install than competitor's product

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10. Balco Marketing (flyer, ads, social media, emails, etc.) influence on decisions:

N/A

None at all

Somewhat

Moderately

Very

Exceedingly

Comments:

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11. Usefulness of Balco website (balcousa.com):

Easy to navigate and find information

Fairly easy to navigate and find information

Fairly difficult to navigate and find information

Difficult to navigate and find information

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12. Competitors you've considered:

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13. If we wanted to inquire further about your experience, could we contact you?

Yes

Email:

Question Title

* 1. Your role/job title: (Required.)

Question Title

* 2. Overall experience with Balco (the process from start to finish): (Required.)

Question Title

* 3. Product knowledge of local Balco personnel & Balco Representative Firm: (Required.)

Question Title

* 4. Level of customer service provided by Balco personnel & Balco Representative Firm (timely, reflects customer value): (Required.)

Question Title

* 5. Quality of shop drawings: (Required.)

Question Title

* 6. Quality of technical data and installation instructions: (Required.)

Question Title

* 7. Quality of packaging and shipping documentation: (Required.)

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* 8. Quality of product(s): (Required.)

Question Title

* 9. Ease of installation (consider all products installed): (Required.)

Question Title

* 10. Balco Marketing (flyer, ads, social media, emails, etc.) influence on decisions:

Question Title

* 11. Usefulness of Balco website (balcousa.com):

Question Title

* 12. Competitors you've considered:

Question Title

* 13. If we wanted to inquire further about your experience, could we contact you?

Question Title

* 14. Please leave any additional feedback so we can help assist you better.

1. Your role/job title: (Required.)

2. Overall experience with Balco (the process from start to finish): (Required.)

3. Product knowledge of local Balco personnel & Balco Representative Firm: (Required.)

4. Level of customer service provided by Balco personnel & Balco Representative Firm (timely, reflects customer value): (Required.)

5. Quality of shop drawings: (Required.)

6. Quality of technical data and installation instructions: (Required.)

7. Quality of packaging and shipping documentation: (Required.)

8. Quality of product(s): (Required.)

9. Ease of installation (consider all products installed): (Required.)

10. Balco Marketing (flyer, ads, social media, emails, etc.) influence on decisions:

11. Usefulness of Balco website (balcousa.com):

12. Competitors you've considered:

13. If we wanted to inquire further about your experience, could we contact you?

14. Please leave any additional feedback so we can help assist you better.