Customer Satisfaction Survey for NDIS Support Coordination

Your Path Your Way Satisfaction Survey

Question Title

* 1. How satisfied are you with the support coordination services provided?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

Question Title

* 2. How would you rate the communication skills of our support coordinators?

Excellent

Good

Average

Poor

Very poor

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* 3. How well do our support coordinators understand your individual needs?

Very well

Well

Moderately

Slightly

Not at all

Question Title

* 4. How effectively do our support coordinators help you navigate the NDIS system?

Very effectively

Effectively

Somewhat effectively

Ineffectively

Very ineffectively

Question Title

* 5. How likely are you to recommend our support coordination services to others?

Very likely

Likely

Neutral

Unlikely

Very unlikely

Question Title

* 6. Which aspects of our service do you find most beneficial? Select all that apply.

Assisting me to find Supports

Helping me to understand my NDIS plan

Knowledge of NDIS

Problem-solving

Empathy and understanding

Helping me to understand my budget

Assisting me to understand what other supports are available in the community.

Question Title

* 7. How easy is it to contact your support coordinator when needed?

Very easy

Easy

Moderate

Difficult

Very difficult

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* 8. How would you rate the overall quality of our support coordination services?

Excellent

Good

Average

Poor

Very poor

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* 9. What improvements would you suggest for our support coordination services?

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* 10. Any additional comments or feedback?

Question Title

* 11. Who is your YPYW support coordinator?

Question Title

* 12. Would You recommend Your Path Your Way (YPYW) to others ?

Yes

Other (please specify)