VR Upgrade Customer Satisfaction Survey

Dear valued customers,

We completed an upgrade on the VolumeRate website on January 9th, 2017. The main improvements are as follows:

  All products are in stock and will be dispatched within 1-2 business days.

  Multiple shipping methods available, for example the EU express line.

  New design.

We would appreciate it if you would take a few minutes to complete this survey. Your suggestions will be considered for our website improvement plan this year.

Thank you in advance!

VolumeRate Team

Question Title

* 1.  Are you happy with the VolumeRate upgrade?

Question Title

* 2.  All products are dispatched within 1-2 business days. Is that acceptable?

Question Title

* 3. How do you feel about VolumeRate providing multiple shipping methods?

Question Title

* 4. Would you prefer to pay more to get expedited shipping rather than Flat Rate free shipping?

Question Title

* 5. 4. Do you like the new design for VolumeRate?

Question Title

* 6. How do you feel about the feature that adds non-listed products after we confirm that the SKU is qualified?

Question Title

* 7. We will send the newsletter for subscribed customers each week. If you are subscribed, what kinds of campaigns are you most interested in? (Choose all that apply).

Question Title

* 8. We have added Express Line for EU countries. Which countries do you wish added in direct priority line, please specify:

Question Title

* 9. What areas do you feel VolumeRate needs to improve, please specify:(Stability, Load Time, Navigator, Customer service problems, Payment problems etc.)

T