Cook Children’s Health Plan Therapy Telehealth Survey

Cook Children’s Health Plan is working to streamline Therapy Telehealth Services during the COVID-19 emergency. This survey will assist Therapy Providers in ensuring access to care for our Members. A summary of results will be posted on our Therapy Information webpage at CCHP Website cookchp.org to share common technologies and ideas with other Providers.

Please visit our Therapy Information webpage at Website cookchp.org for links regarding Therapy Telehealth and COVID-19 Frequently Asked Questions:

Telehealth Update for Therapy Providers March 25 2020
Telehealth FAQ for Therapy Providers March 25 2020

Your feedback is appreciated

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* 1. Please provide your contact information for follow-up if required.

Name

Company

Email Address

Phone Number

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* 2. Will your agency be utilizing Therapy Telehealth Services during COVID-19?

Yes

Other (please specify)

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* 3. Is your agency still providing face-to-face services during COVID-19?

Yes

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* 4. Which services will your agency be providing via Telehealth (check all that apply)?

Occupational Therapy

Speech Therapy

Physical Therapy

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* 5. What technology will your agency be using to provide Telehealth Services?

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* 6. Is the technology you are using for Telehealth HIPAA compliant?

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* 7. Is the technology you use available via (check all that apply):

Computer

Tablet

Cellphone

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* 8. What approximate percentage of your CCHP Members do not have access to WIFI/Internet or a device?

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* 9. What approximate percentage of your CCHP Members have opted to use Therapy Telehealth?

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* 10. What methods is your agency using to document Therapy Telehealth activities (check all that Apply)?

Reference to place of service

Reference in the subjective portion

Reference to queues given to caregiver and Member

Other (please specify)

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* 11. What activities have worked well via Telehealth?

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* 12. What activities haven’t worked well via Telehealth?

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* 13. What are some benefits your agency has discovered while providing telehealth?

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* 14. What are challenges has your agency encountered while providing Telehealth (e.g. technology, caregiver participation, etc)

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* 15. Please provide any additional comments.

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* 16. Please provide any questions for CCHP regarding Telehealth authorizations.

Thank you for your participation.

Providers may contact CCHPPriorAuthorizations@cookchildrens.org for further questions specific to authorization matters related to access to care.

For additional questions please contact Cook Children’s Health Plan Provider Support Services at 888-243-3312 and ask for Provider Relations or email CCHPProviderRelations@cookchildrens.org.