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2025 Richmond Hill Business Outlook Survey
Thank you for taking the time to complete this survey. Your feedback will help Richmond Hill’s Small Business Enterprise Centre (SBEC) determine programs and services best suited to serve your business needs in 2025.
1.
Are you concerned about
tariffs
by the United States on Canadian exports?
Yes
No
If yes, what help would you need?
*
2.
In 2025, do you expect any changes to your:
(Required.)
Large Decrease
Moderate Decrease
No net change
Moderate Increase
Large Increase
Marketing / Advertising efforts
Large Decrease
Moderate Decrease
No net change
Moderate Increase
Large Increase
Staffing
Large Decrease
Moderate Decrease
No net change
Moderate Increase
Large Increase
Inventory
Large Decrease
Moderate Decrease
No net change
Moderate Increase
Large Increase
Input costs
Large Decrease
Moderate Decrease
No net change
Moderate Increase
Large Increase
Product / Service pricing
Large Decrease
Moderate Decrease
No net change
Moderate Increase
Large Increase
Consumer demand
Large Decrease
Moderate Decrease
No net change
Moderate Increase
Large Increase
Supply chain
Large Decrease
Moderate Decrease
No net change
Moderate Increase
Large Increase
Capital reserves
Large Decrease
Moderate Decrease
No net change
Moderate Increase
Large Increase
Office space requirements
Large Decrease
Moderate Decrease
No net change
Moderate Increase
Large Increase
Use of technology or eCommerce
Large Decrease
Moderate Decrease
No net change
Moderate Increase
Large Increase
Other (please specify)
*
3.
What are the key challenges your business is currently facing? (select all that apply)
(Required.)
Rising input costs
Difficulty accessing capital
Difficulty understanding how to leverage technology for business (e.g. AI, ChatGPT, etc.)
Rising interest rates
Marketing
Adapting to changing customers trends
Getting and keeping customers and clients
Government regulation slowing down business
Social media - don’t understand how to use it
Staff – difficulty finding and training new talent
Staff – high employee turnover
Supply chain issues
My/our company faces no issues
Other (Please specify):
*
4.
Over the next two years, where do you plan to make significant investments? (select all that apply)
(Required.)
Research and development of a new product/service
Implementing new technologies or processes in your business
Automation
Expanding company’s digital presence
Entering a new market or geographic location
Expanding supply chain
We don’t plan on making significant investments over the short term
Other (please specify)
*
5.
What services would provide the most value to you over the next few years? (select all that apply)
(Required.)
Business Consultations (Business strategy, market intelligence, connection to local resources)
Connection to R&D funding, financing, and support
End-to-end assistance finding a corporate location, and navigating Richmond Hill regulatory processes
Support and education for marketing, sales, and digitization
Talent sourcing and training programs
Mentorship – Connection to industry expert
We don’t see value in any of the above services
Other (please specify)
*
6.
Have you previously used – or are you aware of – the following free Small Business Enterprise Centre (SBEC) and Economic Development services in Richmond Hill?
(Required.)
Leveraged
Aware
Unaware
Support in site selection/finding properties for your business in Richmond Hill
Leveraged
Aware
Unaware
Approvals Plus Program – fast-tracking development applications for businesses
Leveraged
Aware
Unaware
Corporate Calling Program – regular check-ins from Economic Development staff
Leveraged
Aware
Unaware
Business advisory services: business planning, market research, and budgeting
Leveraged
Aware
Unaware
Business workshops and webinars
Leveraged
Aware
Unaware
Entrepreneurship programs:
Starter Company Plus
Summer Company
Leveraged
Aware
Unaware
CLiC – Centre for Local Innovation and Collaboration
Leveraged
Aware
Unaware
Networking events
Leveraged
Aware
Unaware
Entrepreneurship Finance Conference (annual; every October)
Leveraged
Aware
Unaware
Economic Development e-newsletter
Leveraged
Aware
Unaware
SBEC e-newsletter
Leveraged
Aware
Unaware
Economic Development/SBEC social media (Facebook, Twitter/X, Instagram, LinkedIn, YouTube, Flickr)
Leveraged
Aware
Unaware
Mentorship and business introductions
Leveraged
Aware
Unaware
Support in site selection/finding properties for your business in Richmond Hill
Leveraged
Aware
Unaware
Approvals Plus Program – Fast-tracking development applications for businesses
Leveraged
Aware
Unaware
Corporate Calling Program – Regular check-ins from Economic Development staff
Leveraged
Aware
Unaware
Business advisory services – Business planning, market research, and budgeting
Leveraged
Aware
Unaware
Business workshops and webinars
Leveraged
Aware
Unaware
Entrepreneurship programs – Starter Company Plus, Summer Company
Leveraged
Aware
Unaware
CLIC – Centre for Local Innovation and Collaboration
Leveraged
Aware
Unaware
Networking events
Leveraged
Aware
Unaware
Entrepreneurship Finance Conference (annual; every October)
Leveraged
Aware
Unaware
Economic Development e-newsletter
Leveraged
Aware
Unaware
SBEC e-newsletter
Leveraged
Aware
Unaware
Economic Development/SBEC social media (Facebook, Twitter/X, Instagram, LinkedIn, YouTube, Flickr)
Leveraged
Aware
Unaware
Mentorship and business introductions
Leveraged
Aware
Unaware
7.
Are there any services, not included in the above, that you would like to see offered by Economic Development/SBEC team?
Yes
No
Comments:
*
8.
In your experience, what advantage is there to having your business located in Richmond Hill? (select all that apply)
(Required.)
Location - Accessible
Location - In the centre of the GTA
Location - Near transit and highways
Customer base located here or nearby
Strong quality of life
Attractive business real estate (costs, facilities available)
Employees live here/nearby
You/business owner lives here/nearby
Growing area (market or population)
Community demographics
Supply chain partner located here/nearby
No advantages
Other (please specify)
*
9.
What sector does your business primarily operate in?
(Required.)
Accommodation and food services
Arts, entertainment and recreation
Construction
Education, health care, and/or social assistance
Finance and insurance
Information and cultural industries
Manufacturing
Professional, scientific, technical and/or business services
Real estate
Retail trade
Transportation and warehousing
Wholesale trade
Other (please specify)
*
10.
How many employees does your business have?
(Required.)
1
2 – 4
5 – 9
10 – 19
20 – 49
50 – 99
100 – 499
500+
11.
Did you attend any of our webinars, events, receive small business consulting services or applied and/or participated in one of our program intakes?
Yes
No