* 1. Which of the following words would you use to describe Lucky's transportation services.

* 2. How well do our transportation services meet your needs?

* 3. How would you rate our reservations and dispatch staff overall customer service?

* 4. How responsive have we been to your questions or concerns about our services?

* 5. How would you rate the quality of our vehicle fleet?

* 6. How long have you been a customer of our company?

* 7. How likely is it that you would recommend Lucky to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

* 8. Overall, how satisfied or dissatisfied are you with Lucky Transportation?

T