* 1. When you called for service, the dispatcher on the phone was courteous and helpful.

* 2. Scott & White EMS arrived at the appointed time.

* 3. Scott & White EMS personnel acted in a compassionate and caring manner.

* 4. Scott & White EMS personnel were knowledgeable and competent.

* 5. Scott and White EMS personnel told me or a family member what they were doing and listened to me

* 6. Scott & White EMS personnel were polite and respectful.

* 7. Additional Comments:

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