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Pole Fitness Seattle Annual Survey (2023)
1.
Overall, how would you rate the quality of your experience as a student at PFS?
Very positive
Somewhat positive
Neutral
Somewhat negative
Very negative
Other (please specify)
2.
What do you like
most
about our studio? (Multiple Choice)
Cleanness of the studio
Class options
Cancellation policy
Merchandise selection
Instructors and their skill level
Pricing options
Customer service (email / text response)
Event & workshop options
Other (please specify)
3.
How friendly are the instructors at PFS?
Extremely friendly
Very friendly
Somewhat friendly
Not so friendly
Not at all friendly
4.
Overall, how responsive has PFS team been to your questions or concerns about our studio and class offerings/passes etc?
Extremely responsive
Very responsive
Somewhat responsive
Not so responsive
Not at all responsive
5.
What do you like most about the website and our mobile app SCHEDULEHOUSE? (Multiple Choice)
Class descriptions
Booking and cancelling classes
Viewing class schedule
Access to your profile data
How to start with PFS
Purchasing of passes and memberships
Other (please specify)
6.
What changes would
most improve
your learning experience at PFS compare to other existing studios in the Seattle area? (Multiple Choice)
Better class or mix choice
Offer other classes not available today
Offer classes during other times of the day
Offer non peak time pricing
More structured approach to levels
Info sessions on levels
Offer monthly incentives or a reward system
Other (please specify)
None of the above
7.
What do you like
least
at the studio(s) today that you would like us to improve? (Multiple Choice)
Location
Pricing
Class choices
Times and length of classes
Class offers
Community feel
Customer service ( email /text)
Intructors / PFS team members
Merchandise options
Studio rental options
Other (please specify)
None of the above
8.
What would you like to see at PFS in the coming months? (Multiple Choice)
Community Days
Internal workshops
External workshops
Studio rentals
non-aerial classes
non-peak time options
Competition support and packaging
Instructor training
Other (please specify)
None of the above
9.
Compared to other studios, are our prices higher, lower, or about the same?
Much higher
Somewhat higher
About the same
Somewhat lower
Much lower
10.
Do you think studio's class mix and length is too short, too long, or about right?
Much too short
Too short
About right
Too long
Much too long