Thank you for being a patient of Redlands Family Practice. Please take a moment to let us know how we are doing by checking the answer that best matches your experience, any additional comments and click at the bottom of the page to submit your responses. Your responses will help us improve the care your receive here at Redlands Family Practice. Please be assured this information is kept strictly confidential and we are only asking questions to measure your satisfaction with the services provided.

Please rate your experiences on a scale of 5 - 1:

1. Physician:

  Manuel A. Cantun, MD Henry M. Chai, MD Alexander Terrazas, MD Maria Elena Terrazas, PA-C
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2. Telephone call answered promptly and professionally?

  5 = Superior 4 = Excellent 3 = Good 2 = Fair 1 = Poor
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3. The amount of time it took to obtain the appointment with the Primary Care Physician:

  5 = Superior 4 = Excellent 3 = Good 2 = Fair 1 = Poor
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4. The convenience of parking and access to the office building:

  5 = Superior 4 = Excellent 3 = Good 2 = Fair 1 = Poor
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5. Was the reception staff friendly and courteous?

  5 = Superior 4 = Excellent 3 = Good 2 = Fair 1 = Poor
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6. The waiting time in the reception area:

  5 = Superior 4 = Excellent 3 = Good 2 = Fair 1 = Poor
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7. The appearance and cleanliness of the office:

  5 = Superior 4 = Excellent 3 = Good 2 = Fair 1 = Poor
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8. Was the Nursing staff friendly and knowledgeable?

  5 = Superior 4 = Excellent 3 = Good 2 = Fair 1 = Poor
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9. Did the doctor listen carefully to your concerns?

  5 = Superior 4 = Excellent 3 = Good 2 = Fair 1 = Poor
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10. Was the doctor's explanation of your medical problems and treatment plan clear and understandable?

  5 = Superior 4 = Excellent 3 = Good 2 = Fair 1 = Poor
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11. Did you receive the results of your test in a timely manner?

  5 = Superior 4 = Excellent 3 = Good 2 = Fair 1 = Poor
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12. Overall Quality of medical care:

  5 = Superior 4 = Excellent 3 = Good 2 = Fair 1 = Poor
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13. Comments (optional):

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