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RFP 26L-0724 Network Fire: Consulting, Management, Upgrade, and Testing PPI References Survey

Mohave Educational Services Cooperative, Inc. Solicitation Reference Collection Survey

Introduction to the survey
Mohave Educational Services Cooperative, Inc. (Mohave) has implemented a process that collects information from prospective bidders. The information will be used to assist the evaluation team to determine responsive and responsible procurement of the firm.

The firm that sent you the survey link has chosen to respond to a Mohave solicitation. They have listed you as a past and/or present client that they have provided products/services for. Both the firm and Mohave would greatly appreciate you taking a few minutes out of your busy day to complete the following questions.

Please evaluate the performance of the firm using the following scale:
10 - Indicates you are very satisfied and have no reservations about hiring them again.
5 - Indicates you a somewhat satisfied, and may have some reservations about hiring them again.
1 - Indicates you are very dissatisfied, and would not hire them again due to poor performance.

If you do not have sufficient knowledge of past performance information in a particular area, please leave that question blank.
This performance evaluation survey is related to responses to Mohave Educational Services Cooperative RFP 26L-0724.
1.Your Contact Information:(Required.)
2.Company you are providing past performance information for:(Required.)
3.The ability to deliver products/provide services per your expectations:
1 - Very Dissatisfied
2
3
4
5 - Somewhat Satisfied
6
7
8
9
10 - Very Satisfied
N/A
4.The overall quality of products/services provided by the firm:
1 - Very Dissatisfied
2
3
4
5 - Somewhat Satisfied
6
7
8
9
10 - Very Satisfied
N/A
5.The ability of the firm to interact with your staff members:
1 - Very Dissatisfied
2
3
4
5 - Somewhat Satisfied
6
7
8
9
10 - Very Satisfied
N/A
6.The close out process (invoicing, no unexpected fees):
1 - Very Dissatisfied
2
3
4
5 - Somewhat Satisfied
6
7
8
9
10 - Very Satisfied 
N/A
7.The ability of the firm to follow your rules, regulations and requirements:
1 - Very Dissatisfied 
2
3
4
5 - Somewhat Satisfied
6
7
8
9
10 - Very Satisfied
N/A
8.Your overall satisfaction based on performance (comfort in using this firm again in the future):
1 - Very Dissatisfied
2
3
4
5 - Somewhat Satisfied
6
7
8
9
10 - Very Satisfied  
N/A
9.Is the survey information you have provided related to network firewall consulting, management, upgrade, and testing services/products provided in this solicitation?
10.If you answered no to the previous question, please provide a description of the types of products/services that were provided by the firm you are providing a reference for.
11.Do you have any other comments, questions, or concerns?
Thank you for your time and effort in assisting the prospective bidder in this important endeavor.